Customer Service Representative with Strong Communication Skills

3 weeks ago


Regina, Saskatchewan, Canada SaskPower Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at SaskPower. As a key member of our Customer Care Centre, you will be the primary contact for customers and provide exceptional service.

Key Responsibilities:
  • Respond to customer inquiries, concerns, and complaints in a timely and courteous manner
  • Provide front-line service and information to customers and the public concerning corporate services, rates, regulations, and policies
  • Receive, investigate, and respond to customer inquiries, complaints, and outage notifications
Requirements:
  • Bachelor's Degree, Diploma, Certificate, or Program in Business Administration or Accounting, or equivalent
  • Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications
  • Aptitude for accuracy and detail, ability to implement sound decisions, and excellent communication skills
Working Conditions:

This is a part-time position with scheduled hours averaging 20-35 hours per week, Monday-Friday between 8:00am-6:17pm. The training program is an extensive 8-week full-time commitment from 8:00-4:47, Monday-Friday.

Compensation and Benefits:

The estimated hourly salary for this role is $31.55/hour. Additional benefits include training opportunities, competitive pay, and a chance to grow within the company.



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