Executive Store Leader for Langford Location
2 days ago
We are seeking an experienced Executive Store Leader to lead our new Timber Mart bannered store located in Langford, BC. As a key member of our leadership team, you will be responsible for driving the success and growth of the store, building on our reputation for customer service and operational excellence.
About the RoleThe Executive Store Leader will oversee all aspects of store operations, including sales and marketing, customer service, operations, and inventory management. You will implement and oversee operational policies, procedures, and safety protocols to maintain compliance with regulatory standards and ensure a safe working environment for employees and customers.
You will also develop and implement sales strategies to achieve revenue targets and develop market share within the Langford store customer base. Additionally, you will handle customer complaints and resolve issues in a timely manner, while leading and inspiring a team of 25-40 staff members.
Responsibilities- Oversee day-to-day branch operations, ensuring efficient workflows, timely order fulfillment, and exceptional customer service delivery.
- Develop and implement sales strategies to achieve revenue targets and develop market share within the Langford store customer base.
- Lead and inspire a team of 25-40 staff members, fostering a positive and respectful work environment and ensuring high levels of productivity and customer satisfaction.
- Collaborate with other CBS store managers to share best practices and improve overall performance.
- Collaborate with cross-functional teams, including purchasing, logistics, and finance, to streamline processes, resolve operational challenges, and drive continuous improvement initiatives.
To be successful in this role, you will require:
- Prior experience in the lumber and building materials industry, with the ability to demonstrate a deep understanding of products, market trends, and customer preferences.
- Five years of relevant experience in a people management or branch management capacity in a B2B environment.
- Proven experience managing people in the lumber supply industry with proven business results.
- Strong leadership skills with the ability to attract, inspire and motivate teams to achieve goals and deliver results.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and establish effective relationships with customers, suppliers, and colleagues.
- Strategic thinker with a track record of developing and implementing successful sales, operations, and marketing strategies to drive business growth.
- Strong business acumen and financial literacy, with the ability to manage budgets, analyze financial reports, and drive profitability.
We offer a competitive salary package, including a base salary of $120,000 per year, plus benefits and opportunities for professional growth and development.
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