Retail Store Operations Manager
3 weeks ago
The Retail Store Operations Manager position at SUM'S GROCERY CHECK OUT LTD. offers a unique opportunity to lead and manage the day-to-day activities of a retail store. As a key member of our team, you will be responsible for ensuring the smooth operation of the store, overseeing sales staff, and implementing effective strategies to drive business growth.
Key Responsibilities:- Assign sales workers to duties to optimize customer service and sales performance
- Hire and train or arrange for training of staff to ensure they have the necessary skills and knowledge to succeed in their roles
- Order merchandise to maintain an attractive and competitive product assortment
- Authorize return of merchandise to resolve customer issues and maintain high levels of customer satisfaction
- Establish work schedules to ensure adequate staffing and minimize labor costs
- Sell merchandise to customers, focusing on upselling and cross-selling opportunities to increase average transaction values
- Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions and drive improvement
- Resolve issues that may arise, including customer requests, complaints, and supply shortages, to maintain a positive customer experience
- Organize and maintain inventory to prevent stockouts and overstocking
- Supervise and co-ordinate activities of workers to ensure efficient use of resources and maximize productivity
- Manage cash handling and reconciliation processes to prevent discrepancies and maintain accurate financial records
- Conduct performance reviews to assess employee performance and provide feedback for improvement
- Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster and provide them with employment opportunities and support
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
We estimate the annual salary for this role to be around $60,000, based on industry standards and the requirements of the position.
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