Retail Store Operations Manager

3 weeks ago


Vancouver, British Columbia, Canada SUM'S GROCERY CHECK OUT LTD. Full time

The Retail Store Operations Manager position at SUM'S GROCERY CHECK OUT LTD. offers a unique opportunity to lead and manage the day-to-day activities of a retail store. As a key member of our team, you will be responsible for ensuring the smooth operation of the store, overseeing sales staff, and implementing effective strategies to drive business growth.

Key Responsibilities:
  • Assign sales workers to duties to optimize customer service and sales performance
  • Hire and train or arrange for training of staff to ensure they have the necessary skills and knowledge to succeed in their roles
  • Order merchandise to maintain an attractive and competitive product assortment
  • Authorize return of merchandise to resolve customer issues and maintain high levels of customer satisfaction
  • Establish work schedules to ensure adequate staffing and minimize labor costs
  • Sell merchandise to customers, focusing on upselling and cross-selling opportunities to increase average transaction values
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions and drive improvement
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages, to maintain a positive customer experience
  • Organize and maintain inventory to prevent stockouts and overstocking
  • Supervise and co-ordinate activities of workers to ensure efficient use of resources and maximize productivity
  • Manage cash handling and reconciliation processes to prevent discrepancies and maintain accurate financial records
  • Conduct performance reviews to assess employee performance and provide feedback for improvement
Support for Newcomers and Refugees:
  • Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster and provide them with employment opportunities and support
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week

We estimate the annual salary for this role to be around $60,000, based on industry standards and the requirements of the position.



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