Customer Service Representative
2 weeks ago
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Comfort Inn Charlottetown.
This is a permanent position offering a competitive salary of approximately $40,000-$50,000 per year, depending on experience, with 30-40 hours of work per week. Our ideal candidate will have excellent communication skills, be able to multitask efficiently, and possess a strong attention to detail.
Job Description:
The Customer Service Representative will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. Key responsibilities include:
- Registering arriving guests, assigning rooms, and processing departures
- Investigating complaints and resolving issues in a timely manner
- Providing information on hotel facilities, services, and local attractions
- Maintaining an inventory of vacancies, reservations, and room assignments
- Following emergency procedures and ensuring guest safety
- Performing light housekeeping and cleaning duties as needed
Requirements:
To succeed in this role, you will need:
- High school graduation certificate or equivalent experience
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment with attention to detail
- Ability to stand for extended periods and lift up to 25 pounds
Benefits:
In addition to a competitive salary, we offer:
- Permanent employment with opportunities for growth and development
- A supportive and dynamic work environment
- Comprehensive training and onboarding program
About Us:
At Comfort Inn Charlottetown, we strive to provide a warm and welcoming atmosphere for our guests. As a member of our team, you will have the opportunity to make a positive impact on our guests' experiences and contribute to the success of our hotel.
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