Customer Service Representative

2 weeks ago


Charlottetown, Prince Edward Island, Canada Comfort Inn Charlottetown Full time

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Comfort Inn Charlottetown.

This is a permanent position offering a competitive salary of approximately $40,000-$50,000 per year, depending on experience, with 30-40 hours of work per week. Our ideal candidate will have excellent communication skills, be able to multitask efficiently, and possess a strong attention to detail.

Job Description:

The Customer Service Representative will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. Key responsibilities include:

  • Registering arriving guests, assigning rooms, and processing departures
  • Investigating complaints and resolving issues in a timely manner
  • Providing information on hotel facilities, services, and local attractions
  • Maintaining an inventory of vacancies, reservations, and room assignments
  • Following emergency procedures and ensuring guest safety
  • Performing light housekeeping and cleaning duties as needed

Requirements:

To succeed in this role, you will need:

  • High school graduation certificate or equivalent experience
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment with attention to detail
  • Ability to stand for extended periods and lift up to 25 pounds

Benefits:

In addition to a competitive salary, we offer:

  • Permanent employment with opportunities for growth and development
  • A supportive and dynamic work environment
  • Comprehensive training and onboarding program

About Us:

At Comfort Inn Charlottetown, we strive to provide a warm and welcoming atmosphere for our guests. As a member of our team, you will have the opportunity to make a positive impact on our guests' experiences and contribute to the success of our hotel.



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