Urban Mobility Partnership Strategist

1 week ago


Montreal, Quebec, Canada Transitapp Full time
Role Overview

As an Urban Mobility Partnership Strategist, you will play a crucial role in building and maintaining strong relationships with transit agencies to enhance their riders' experiences. Your expertise in client-facing account management will help drive business growth and improve customer satisfaction.

Key Responsibilities
  • Develop and execute partnership strategies to meet the evolving needs of transit agencies and their riders.
  • Work closely with internal teams, including design, policy, marketing, and service delivery, to ensure seamless collaboration and communication.
  • Foster open and transparent relationships with agency contacts to understand their goals and challenges.
  • Analyze data and metrics to identify opportunities for improvement and inform strategic decisions.
  • Promote Transit's vision and values through regular check-ins and feedback sessions.
Requirements
  • 3 years of experience in client-facing account management or customer success management at a tech or tech-adjacent company.
  • Impeccable English language skills, with ability to communicate effectively with stakeholders from diverse backgrounds.
  • Strong analytical and problem-solving skills, with ability to navigate complex bureaucratic processes.
  • Collaborative mindset and excellent interpersonal skills, with ability to build strong relationships with internal and external partners.
What We Offer
  • $90,000 - $110,000 CAD per year, based on experience.
  • Comprehensive medical and dental coverage.
  • Four-day work week at full-time salary.
  • Apple laptop and equipment.
  • $1,500 annual mobility allowance.
  • A training and development budget.
  • Generous parental leave policy.


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