Customer Service Associate

4 days ago


Portage la Prairie, Canada Howard Johnson by Wyndham Full time
About the Role

We are seeking a Customer Service Associate to join our team at Howard Johnson by Wyndham. As an essential member of our front desk team, you will be responsible for delivering exceptional customer service to guests, ensuring their stay is comfortable and enjoyable.

Job Description
  • Schedule and confirm appointments and activities for guests.
  • Answer telephone calls, relay messages, and respond to electronic enquiries in a professional and courteous manner.
  • Arrange travel itineraries, make reservations, and provide directions to guests.
  • Greet and direct guests to their desired destinations within the hotel or resort.
  • Maintain accurate and organized filing systems, both manual and computerized.
Requirements and Qualifications
  • Secondary (high) school graduation certificate required.
  • 1-2 years of experience in a customer-facing role, preferably in a hotel or hospitality setting.
Computer Skills
  • Familiarity with Microsoft Office applications, including Excel, Word, and Outlook.
Personal Characteristics
  • Excellent verbal and written communication skills.
  • Organizational and time management skills to prioritize tasks effectively.
Working Conditions

This is a permanent position working 40 hours per week. The ideal candidate will have excellent language skills in English and the ability to work in a fast-paced environment.

Estimated Salary Range

The estimated salary range for this role is $25-$35 per hour, depending on location and experience. We offer competitive compensation and benefits packages to our valued employees.



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