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Hotel Operations Manager

1 month ago

Golden, Canada Travelodge Golden Full time

Job Title: Hotel Operations Manager

Job Summary: We are seeking a highly skilled Hotel Operations Manager to join our team at Travelodge Golden. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities:

  • Develop and implement policies and procedures to ensure the smooth operation of the hotel.
  • Recruit and hire staff to meet the needs of the hotel.
  • Supervise staff to ensure that they are performing their duties to the highest standard.
  • Conduct performance reviews to identify areas for improvement and provide feedback to staff.
  • Negotiate with suppliers to ensure that we are getting the best possible deals on materials and supplies.
  • Negotiate with clients to ensure that we are meeting their needs and providing them with the best possible service.
  • Prepare budgets to ensure that we are managing our finances effectively.
  • Monitor revenues and expenses to ensure that we are making a profit.
  • Prepare marketing plans to attract new customers and increase revenue.
  • Implement marketing activities to promote our hotel and attract new customers.
  • Arrange for and oversee maintenance activities to ensure that our hotel is well-maintained and safe for our guests.
  • Enforce policies and procedures to ensure that our hotel is run in accordance with our policies and procedures.
  • Assist clients/guests with special needs to ensure that they receive the best possible service.
  • Establish work schedules to ensure that our staff are working efficiently and effectively.

Support for Diverse Groups:

  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities.
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees.
  • Offers mentorship, coaching and/or networking opportunities for youth.
  • Offers mentorship, coaching and/or networking opportunities for Veterans.
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers.
  • Offers mentorship, coaching and/or networking opportunities for mature workers.
  • Offers mentorship programs that pair members of visible minorities with experienced employees.

Work Details:

  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week