Technical Support Specialist, Windows 10 Expert

3 weeks ago


Vaughan, Ontario, Canada Plan Group Full time

We are seeking a skilled Technical Support Specialist to join our team at Plan Group. This is an exciting opportunity for an experienced IT professional to work in a dynamic environment, providing exceptional technical support to our employees across Canada.

Job Description

In this role, you will be responsible for delivering high-quality technical support to our staff, ensuring they have the tools and resources needed to perform their jobs efficiently. Your expertise in Windows 10 will be essential in resolving hardware and software issues, as well as troubleshooting complex problems.

Duties and Responsibilities:
  • Provide direct support to all executives and staff members.
  • Manage senior escalations, deep dive analysis of branch environments, white glove service, onsite support, project activities, and technical solution deployments.
  • Effectively examine issues, identify solutions, and suggest preventative maintenance actions.
  • Assist in implementing technology-based business solutions, researching industry's best practices.
  • Support via in-person, phone, email, and through our ticketing system Oasis.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • 5+ years of level II Desktop and Network support experience in Windows 10 environments.
  • Advanced technical knowledge and business insight, handling escalations and specialized services.
  • Onsite and remote technical support and troubleshooting for all employees and teams across Canada.
  • Experience in providing technical training to peers and other departments.
  • A university degree in Computer Engineering, Network Engineering, Computer Science, or a related field (preferred).
Benefits:

We offer a competitive salary, benefits package, and opportunities for growth and development. The estimated salary for this position is around $80,000 - $110,000 per year, depending on experience and qualifications.

Others:

This is a full-time position, requiring strong communication, organization, and time management skills. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.



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