DevOps Customer Operations Manager
4 weeks ago
About the Role
The DevOps Customer Operations Manager will oversee the support, maintenance, and operation of customer landscapes in the cloud. This role is crucial in supporting secure, reliable cloud solutions for our customers.
Key Responsibilities
- Translate cloud management and operations strategies into clear tactical action plans and milestones.
- Lead a technical team to maintain service level agreements (SLAs) of 99.95% and above.
- Implement policies, conduct training, and define and measure key performance indicators (KPIs) in line with SAP and industry best practices.
- Develop strategies for managed services and automation of cloud solutions.
- Manage operational budgets and optimize costs.
- Collaborate with senior leadership to align with the company's data strategy and operational goals.
- Provide technical leadership to ensure top-tier cloud management infrastructure and services.
- Maintain high-quality service by monitoring KPIs and staying updated with industry trends.
- Optimize the Commerce Cloud Operations ecosystem to enhance performance, resiliency, and innovation.
- Address problems swiftly to mitigate and resolve the impact to customers, occasionally engaging with customers on escalations.
- Foster a culture of continuous improvement and adaptability during transformational phases.
- Attract, develop, and retain a high-performing operations team.
Requirements
- Bachelor's degree in Computer Science or equivalent experience.
- 10 years of technical experience, with at least 6 years in a managerial role.
- 8 years of experience in cloud operations and management.
- Strong business acumen.
About SAP
SAP is a market leader in enterprise application software, with a focus on innovation, equality, and opportunity. We believe in unleashing all talent and creating a better and more equitable world.
Why SAP?
SAP offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
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