Customer Service Representative

3 days ago

Vancouver, British Columbia, Canada Signal Crew Comms Full time
Job Title: Call Center Representative Job Description:

We are seeking a highly skilled and customer-focused Call Center Representative to provide exceptional service to our clients. The successful candidate will be responsible for handling a high volume of inbound and outbound calls, resolving customer inquiries and issues in a timely and efficient manner, and providing accurate information and solutions.

Key Responsibilities:
  • Handle inbound and outbound calls in a professional and courteous manner, ensuring a positive customer experience.
  • Resolve customer inquiries and issues effectively, providing accurate information and solutions, and following up as necessary to ensure complete resolution and satisfaction.
  • Escalate complex issues to the appropriate departments or personnel, ensuring timely and effective resolution.
  • Meet or exceed call center performance metrics and goals, demonstrating a commitment to excellence and customer satisfaction.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers, and collaborate with team members to achieve overall team objectives.
  • Participate in ongoing training and development programs to enhance customer service skills and knowledge, and demonstrate a willingness to learn and grow.
Qualifications:
  • High school diploma or equivalent; some college or technical training preferred.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members.
  • Strong problemsolving and decision-making abilities, with the ability to analyze complex issues and provide effective solutions.
  • Ability to multitask and manage time effectively in a fast-paced environment, with a focus on meeting deadlines and delivering results.
  • Proficient in using computers and familiar with CRM systems and practices, with the ability to navigate and utilize technology to support customer service efforts.
  • Strong interpersonal skills and the ability to work well in a team setting, with a focus on collaboration and teamwork.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, with a commitment to meeting the needs of the business and our clients.

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