Current jobs related to Senior Technical Account Manager - Toronto, Ontario - Blue Mantis

  • Senior Manager, Technical Account Management

    1 month ago

    Toronto, Ontario, Canada MNP Full time

    Make a Lasting Impact with Our Public Companies TeamAs a Senior Manager with our Public Companies team, you'll play a key role in delivering exceptional client service and driving business growth. Our team is dedicated to exceeding clients' unique needs in a rapidly evolving business and financial reporting landscape.Key Responsibilities:Lead client-facing...

  • Senior Technical Accounting Specialist

    2 weeks ago

    Toronto, Ontario, Canada Munich Reinsurance Company of Canada Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Accounting Specialist to join our team in Toronto, Canada. As a key member of our technical accounting team, you will be responsible for reviewing and analyzing data, investigating discrepancies, and ensuring the accuracy of financial reports.

  • Senior Technical Account Manager

    1 month ago

    Toronto, Ontario, Canada Blue Mantis Full time

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Blue Mantis. As a Technical Account Manager, you will be responsible for establishing and maintaining strong relationships with key stakeholders, including technical teams within the customer's organization and internal teams to ensure effective communication and...

  • Technical Account Manager

    3 weeks ago

    Toronto, Ontario, Canada Blue Mantis Full time

    Senior Technical Account Manager Job DescriptionBlue Mantis is seeking a highly skilled Senior Technical Account Manager to join our team. As a Senior Technical Account Manager, you will be responsible for establishing and maintaining strong relationships with key stakeholders, including technical teams within the customer's organization and internal teams...

  • Senior Accountant

    1 month ago

    Toronto, Ontario, Canada CB Canada Full time

    Job Summary:CB Canada is seeking a highly skilled Senior Accountant to join our team. As a Senior Accountant, you will be responsible for overseeing entire engagements from start to finish, participating in budgets, planning, execution, reporting, and supervision of junior staff. You will work on assignments under the direct supervision of Managers, Senior...

  • Technical Account Manager for Digital Transformation

    2 weeks ago

    Toronto, Ontario, Canada Blue Mantis Full time

    About the RoleWe are seeking an experienced Technical Account Manager to join our team at Blue Mantis. As a key member of our service delivery organization, you will play a critical role in ensuring the success of our clients by providing expert technical guidance and support.Job DescriptionThe Senior Technical Account Manager is responsible for establishing...

  • Senior Accounting Professional

    2 weeks ago

    Toronto, Ontario, Canada Senior Discovery Tours Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Senior Accounting Professional - Financial Records Specialist to join our team at Senior Discovery Tours. As a key member of our finance department, you will be responsible for maintaining accurate financial records, preparing financial statements, and ensuring compliance with regulatory...

  • Senior I&C Engineering Manager

    2 weeks ago

    Toronto, Ontario, Canada Firebag Technical Solutions Full time

    About Firebag Technical SolutionsFirebag Technical Solutions is a leading professional consulting engineering firm providing top-notch project planning, engineering design, and project management services to the Oil and Gas industry. Our expertise spans conventional Oil and Gas projects, heavy oil (SAGD, CSS) processing, and enhanced oil recovery projects.We...

  • Technical Account Manager

    1 month ago

    Toronto, Ontario, Canada MongoDB Full time

    About the RoleMongoDB is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our largest customers, providing technical guidance and support to help them succeed with MongoDB.Key ResponsibilitiesDevelop and execute a strategic plan...

  • Senior Manager, Technical Program Management Lead

    1 month ago

    Toronto, Ontario, Canada Loblaw Digital Full time

    About the RoleWe are seeking a highly experienced Senior Manager, Technical Program Management to join our team at Loblaw Digital. As a key member of our organization, you will be responsible for leading a team of technical project managers and driving business objectives through effective plan management.Key ResponsibilitiesLead a team of technical project...

  • Cloud Technical Account Manager

    1 month ago

    Toronto, Ontario, Canada Amazon Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS). As a TAM, you will be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.Your technical acumen and customer-facing skills will enable you to effectively represent AWS...

  • Senior Technical Lead

    3 weeks ago

    Toronto, Ontario, Canada Tecsys Inc. Full time

    Tecsys Inc. is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses.About the RoleWe are seeking a Senior Technical Architect to lead the team that outlines the future of Tecsys' OrderDynamics Order Management System. As a Senior Technical Architect, you will work with...

  • Senior Accounting Specialist

    3 weeks ago

    Toronto, Ontario, Canada Spin Master Ltd Full time

    Job OverviewAs a Senior Technical Accounting professional at Spin Master Ltd, you will play a critical role in supporting the external financial reporting process and managing technical accounting issues. This dynamic role will provide you with an opportunity to contribute to process improvement changes and be an integral member of a team seeking continuous...

  • Financial Accountant Assistant

    2 weeks ago

    Toronto, Ontario, Canada Senior Discovery Tours Full time

    Senior Discovery Tours Job OfferWe are seeking a highly skilled and detail-oriented Financial Accountant Assistant to join our team at Senior Discovery Tours.About the RoleThis is a fantastic opportunity for a motivated individual to work in a dynamic environment, assisting with financial record-keeping, maintaining general ledgers and financial statements,...

  • Senior Technical Program Manager

    2 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    • Position OverviewAt Autodesk, we're on a mission to empower creators and innovators to bring their ideas to life. Our Entertainment & Media Solutions (EMS) team is at the forefront of this mission, driving the development of cutting-edge technologies that enable the creation of immersive digital experiences.We're seeking a highly skilled Senior Technical...

  • Technical Accountant

    1 month ago

    Toronto, Ontario, Canada Munich Reinsurance Company of Canada Full time

    Technical AccountantWe are seeking a highly skilled Technical Accountant to join our team at Munich Reinsurance Company of Canada. As a Technical Accountant, you will be responsible for reviewing policy documents, analyzing data, and investigating discrepancies in order to clear aged accounts receivables/payables.Your Key ResponsibilitiesReview policy...

  • Accounting Clerk

    4 weeks ago

    Toronto, Ontario, Canada Senior Discovery Tours Full time

    Accounting Clerk Job DescriptionWe are seeking an experienced Accounting Clerk to join our team at Senior Discovery Tours.Responsibilities:Keep accurate and up-to-date financial records and establish, maintain, and balance various accounts using manual and computerized bookkeeping systems.Maintain general ledgers and financial statements, and post journal...

  • Senior Development Accountant

    1 month ago

    Toronto, Ontario, Canada TalentSphere Staffing Solutions Full time

    Our client, a rapidly growing organization, is seeking a highly skilled Senior Development Accountant to join their team. As a key member of the finance department, you will be responsible for maintaining and managing a portfolio of commercial and residential properties under development across different entities within a Domestic portfolio.The ideal...

  • Senior Technical Program Manager

    1 month ago

    Toronto, Ontario, Canada Autodesk Full time

    Job OverviewAutodesk's Entertainment & Media Solutions (EMS) team is dedicated to empowering creators to bring their visions to life. We're seeking a Senior Technical Program Manager to drive end-to-end program execution, collaborating with cross-functional teams to deliver complex technical solutions.Key ResponsibilitiesCreate alignment on...

  • Senior Financial Manager for Brokerage Accounting

    2 weeks ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    We are seeking a seasoned Senior Financial Manager to lead our Brokerage Accounting function. With 5+ years of experience in a CIRO regulated member firm, you will be responsible for ensuring financial results are accurate, timely, and produced in an efficient and effective manner.This role involves helping lead the brokerage accounting team in month-end and...

Senior Technical Account Manager

1 month ago

Toronto, Ontario, Canada Blue Mantis Full time
Job Description

The Senior Technical Account Manager will play a crucial role in ensuring the smooth implementation of services for our clients. This individual will work closely with the Blue Mantis Service Delivery and Account Management teams to participate in Incident Management, Problem Management, Change Management, and Process Improvement. They will utilize their technical background to provide recommendations for improving Managed Services and consult with customers to drive technology towards their business objectives.

Key Responsibilities
  • Establish and maintain strong relationships with key stakeholders, including technical teams within the customer's organization and internal teams.
  • Provide technical guidance and troubleshooting assistance, understanding business needs and requirements.
  • Conduct periodic reviews of operational delivery, including ticket and alert data, to identify trends and patterns for improving managed service delivery.
  • Foster relationships with customers and liaise communications between them and our NOC and other Blue Mantis departments.
  • Maintain knowledge of Blue Mantis Managed Services products and offerings, including service levels, to understand in-scope and out-of-scope services.
  • Participate in issues and act as an escalation point and advocate for customers during the triage and resolution of high-severity cases.
  • Coordinate with internal technical teams and provide timely updates towards resolutions.
  • Work on call shifts, including nights/weekends after business hours.
  • Understand current and future objectives of the customer to better improve service delivery and identify areas of growth.
  • Provide regularly scheduled reports and participate in reviews such as daily standup, quarterly business reviews, and monthly check-ins.
  • Drive Problem Management within the customer's environment by analyzing ticket, alert, and incident metrics.
  • Log problem tickets, take ownership of assigned tickets, and assure all problem tickets associated with their respective customers are driven to completion.
  • Engage and work with the L3 engineering team for appropriate decisions and work for implementation of the necessary corrective and preventive actions.
  • Provide governance over the internal Blue Mantis Change Management process.
  • Work across Blue Mantis Service delivery areas, liaise with the Project Management Office, RMO, and NOC to ensure the Change Management process is followed for our customers.
  • Strive to include themselves within the customer's own internal Change Management team.
  • Advocate for the customer towards developing an internal change management process if they do not have one.
  • Maximize efficiency, measure results, and provide relevant technical recommendations on solutions and enhancements.
  • Work with Customer Success Managers and Account Managers in assessing technical areas for opportunities to expand our service delivery in other areas.
  • Understand our customers' environment in its totality, including technology/services not currently covered by Blue Mantis, to aim towards expanding our areas of service with the goal of 100% coverage.
  • Identify technologies within the customer's environments which our GDC does not currently have the capabilities to service and advocate internally to develop those capabilities.
  • Help to develop Knowledge Base Articles respective to the customer's environment for use by our NOC engineers.
  • Actively collaborate with local and global teams for effective working.
  • Adapt to global work culture and coach team members.
  • Network with cross-functional teams and participate in all team events and organization initiatives.
Requirements
  • 3-5 years of experience as a Technical Account Manager.
  • 10+ years of experience with Technical Operations Delivery experience.
  • Excellent Customer Service and Organizational Skills.
  • Strong Analytic and Reporting Skills.
  • Proficient with Microsoft Office.
  • Administrator/expert equivalent certifications in 3 or more of the following: Microsoft Technologies including Azure, Cloud, and Virtualization and/or Networking technologies such as Cisco or Fortinet.
  • Experience as Microsoft Administrator or Microsoft expert level or Fortinet or Cisco network administrator.
  • Experience with ITSM and Proactive Monitoring Platforms.
  • Experience working knowledge of ITIL processes.
  • Experience working with vendors and/or 3rd parties.
  • Experience working in a Managed Services environment.
  • Understanding KPIs, SLAs, and metrics which are critical for managed services delivery.
  • Experience with global teams.
  • Experience with Service Now.
  • Experience with OpsRamp.