Senior Operations Manager

1 week ago


Drayton Valley, Canada Seasons Retirement Communities Full time

At Seasons Retirement Communities, we are seeking an experienced and skilled Business Manager to join our team. This is a full-time position with a competitive salary of $80,000 - $100,000 per year, depending on experience.

Job Summary

The Business Manager will be responsible for all aspects of office and clerical duties for residents and service team members. This includes providing initial face-to-face and telephone contact, supporting the community for all aspects of operations, managing financial controls, and ensuring regulatory compliance.

Key Responsibilities
  • Provide exceptional customer service and conflict resolution skills to residents, visitors, and service team members.
  • Manage all A/P, A/R, billing, payments, move ins, outs, resident increases, and other financial controls.
  • Support Service Team members and leaders with scheduling, performance management, payroll, and Collective Bargaining agreement understanding.
  • Responsible for understanding policies, procedures, and legislation related to regulatory compliance and standards.
Requirements
  • Covid-19 vaccination is mandatory.
  • Minimum of two years' relevant experience in Seniors Housing or Hospitality, preference for Certification or Diploma in Administration.
  • Strong Communication Skills; both oral and written.
  • Exceptional Customer Service and Conflict Resolution skills.
  • Current CPR & First Aid Certification.
  • Class G/Class 5 driver's license with clear driver's abstract (Applicable to Ontario/Alberta).
What We Offer

We offer a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off. Our company culture values growth and development, offering opportunities for personal and professional advancement.



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