Enterprise Visitor Management Specialist
7 days ago
iLobby is a fast-paced and collaborative work environment that promotes innovation, respect, and passion. We offer a dynamic and exciting opportunity for professionals to grow and develop their careers in customer support and education.
The Role: We are seeking an experienced Customer Support and Education Specialist to join our growing team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset. They must be able to juggle multiple priorities, diagnose technical issues, and provide creative solutions to customers.
Key Responsibilities:
- Proactively respond to customer inquiries via email, live-chat, phone, and/or video meeting.
- Accurately diagnose root causes of customer concerns and provide helpful recommendations to resolve them efficiently.
- Assist with customer education initiatives by writing, editing, and preparing multimedia content for the help center, webinar series, product tours, tooltips, etc.
- Become an expert on iLobby's products, services, and integrations to recommend creative solutions to customer issues.
Requirements:
- 2+ years in a customer-facing role in a digital environment, preferably working with enterprise-size customers and technical troubleshooting responsibilities.
- Excellent verbal and written communication skills in English; ability to write for various audiences and translate technical concepts into plain language.
- Basic understanding of computer networking, software, and hardware, and ability to troubleshoot common issues with internet connections, software products, and hardware such as printers, iPads, or mobile devices.
- Familiarity with customer support software and tools, especially Zendesk and the Microsoft suite, plus experience with AI applications for customer support.
Why Work at iLobby? We promote a fun, friendly, and highly collaborative work environment that offers a competitive salary, ranging from $80,000 to $110,000 per year, depending on location and experience. If you are a motivated professional looking to grow your career in customer support and education, apply today.
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