Customer Experience Manager
1 week ago
Nova Scotia Power is embarking on a transformative journey to place customers at the heart of our business strategy. We are seeking a visionary leader to drive this transformation by leading innovative initiatives that enhance customer experiences and foster a customer-centric culture.
Key Responsibilities- Lead and develop a high-performing team of digital product owners, customer experience and analytics leads, while setting clear objectives and managing performance.
- Drive the execution of a customer-first strategy ensuring alignment with our overall business goals.
- Organize and coordinate cross-functional collaboration and information at the monthly CX Council, a cross-functional group's meetings that focuses on improving and managing the overall customer experience.
- Identify opportunities for process improvement, technology adoption, and innovative customer solutions.
- Leverage data and analytics to inform strategic decisions and measure the effectiveness of CX initiatives.
- Oversee the development and launch of digital products that enhance the customer journey.
- Track and report on key performance indicators (KPIs) to measure customer satisfaction and product performance.
- Collaborate with other departments to ensure a consistent customer experience across all touchpoints.
- Support employee experience and collaborate with other departments including HR to ensure employees have the tools and support needed to deliver exceptional customer experiences.
- Manage budget and resources to support customer experience initiatives.
- Stay updated on industry trends and incorporate relevant insights into our strategy.
- Bachelor's or master's degree in business administration, marketing, customer experience, or a related field is preferred.
- Minimum of 7 years of experience in customer experience or a related field, with 3-5 years in a managerial role.
- Proven track record of delivering measurable results in customer experience.
- Strong leadership, project management, and communication skills.
- Proficiency in data analysis and the ability to drive continuous improvement.
We are committed to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.
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Customer Experience Manager
4 days ago
Halifax, Nova Scotia, Canada Home Instead Woodland Hills Full timeAbout the RoleWe are seeking a visionary leader to drive our customer experience strategy and foster a customer-centric culture throughout the organization. As a Customer Experience Manager, you will lead a team of digital product owners, customer experience, and analytics leads, while setting clear objectives and managing performance.Key...
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Customer Experience Manager
4 days ago
Halifax, Nova Scotia, Canada Home Instead Woodland Hills Full timeAbout the RoleWe are seeking a visionary leader to drive our customer experience strategy and foster a customer-centric culture throughout the organization. As a Customer Experience Manager, you will lead a team of digital product owners, customer experience, and analytics leads, while setting clear objectives and managing performance.Key...
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Customer Experience Manager
4 days ago
Halifax, Nova Scotia, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Lead to oversee our high-performing Retail Service teams at Scotiabank. As a key member of our team, you will be responsible for leading and supporting our Customer Experience Associates, while championing our core values and culture.Key ResponsibilitiesLead and manage a team of Customer...
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Customer Experience Manager
3 days ago
Halifax, Nova Scotia, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Lead to oversee our high-performing Retail Service teams at Scotiabank. As a key member of our team, you will be responsible for leading and supporting our Customer Experience Associates, while championing our core values and culture.Key ResponsibilitiesLead and manage a team of Customer...
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Experience Ambassador
1 week ago
Halifax, Nova Scotia, Canada Aramark Full time{"h2": "Job Overview"} Aramark Canada is seeking a highly motivated and passionate individual to join our team as a Customer Experience Representative. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests. {"h2": "Key Responsibilities"} Ensure the...
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Customer Experience Ambassador
1 week ago
Halifax, Nova Scotia, Canada Aramark Full time{"h2": "Job Overview"} Aramark Canada is seeking a highly motivated and passionate individual to join our team as a Customer Experience Representative. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests. {"h2": "Key Responsibilities"} Ensure the...
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Customer Experience Ambassador
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Customer Experience Ambassador
2 weeks ago
Halifax, Nova Scotia, Canada Aramark Full timeJob OverviewAramark Canada is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. This role is responsible for delivering exceptional service to our guests and ensuring a positive experience at our food service locations.Key ResponsibilitiesService Excellence: Ensure that our hospitality...
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2 weeks ago
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