Hotel Guest Services Representative

1 week ago


Nimpo Lake, Canada Nimpo Lake Resort Full time

We are seeking a motivated and customer-focused Hotel Front Desk Clerk to join our team at Nimpo Lake Resort.

About the Role

This permanent, full-time opportunity offers an estimated annual salary of $45,000 - $55,000 based on 30-40 hours per week.

As a Hotel Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining accurate records. You will also handle guest inquiries, resolve issues promptly, and work collaboratively with the front desk team to achieve excellent results.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely manner
  • Process group arrivals and departures efficiently
  • Take, cancel, and change room reservations as needed
  • Provide information on hotel facilities and services to enhance the guest experience
  • Answer telephone calls and relay messages accurately
  • Maintain an inventory of vacancies, reservations, and room assignments
Requirements and Qualifications

To succeed in this role, you will require:

  • Secondary (high) school graduation certificate
  • Experience in a similar role is an asset
What We Offer

Nimpo Lake Resort provides a welcoming work environment, opportunities for professional growth, and a competitive compensation package. Our company values diversity, equity, and inclusion, and we strive to create a workplace that reflects these principles.

Benefits and Support

In addition to the attractive salary range, we offer:

  • A supportive work environment that fosters growth and development
  • Ongoing training and coaching to enhance your skills
  • Opportunities for advancement within the company
  • A diverse and inclusive workplace culture

Please note that the hourly rate mentioned above is an estimate based on a 30-40 hour workweek. The actual salary may vary depending on individual circumstances.



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