Hotel Guest Services Representative
1 week ago
We are seeking a motivated and customer-focused Hotel Front Desk Clerk to join our team at Nimpo Lake Resort.
About the RoleThis permanent, full-time opportunity offers an estimated annual salary of $45,000 - $55,000 based on 30-40 hours per week.
As a Hotel Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining accurate records. You will also handle guest inquiries, resolve issues promptly, and work collaboratively with the front desk team to achieve excellent results.
Key Responsibilities- Register arriving guests and assign rooms in a timely manner
- Process group arrivals and departures efficiently
- Take, cancel, and change room reservations as needed
- Provide information on hotel facilities and services to enhance the guest experience
- Answer telephone calls and relay messages accurately
- Maintain an inventory of vacancies, reservations, and room assignments
To succeed in this role, you will require:
- Secondary (high) school graduation certificate
- Experience in a similar role is an asset
Nimpo Lake Resort provides a welcoming work environment, opportunities for professional growth, and a competitive compensation package. Our company values diversity, equity, and inclusion, and we strive to create a workplace that reflects these principles.
Benefits and SupportIn addition to the attractive salary range, we offer:
- A supportive work environment that fosters growth and development
- Ongoing training and coaching to enhance your skills
- Opportunities for advancement within the company
- A diverse and inclusive workplace culture
Please note that the hourly rate mentioned above is an estimate based on a 30-40 hour workweek. The actual salary may vary depending on individual circumstances.
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