Customer Service Ambassador

2 weeks ago


Vancouver, British Columbia, Canada SPI Health and Safety Full time
Job Overview

We are seeking a highly skilled Customer Service Agent to join our team at SPI Health and Safety. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.

About the Role

The successful candidate will be responsible for providing timely and accurate information to customers, handling complaints, and resolving issues in a professional manner.

Key Responsibilities:
  • Answer customer inquiries through various channels (phone, chat, email)
  • Perform data entry and conduct research
  • Interact with customers to provide them with information on products and services, and process and resolve complaints
  • Communicate with customers through various channels
  • Assess customers' needs and propose adequate solutions
  • Ensure customer satisfaction and offer professional customer service
Requirements:

To be successful in this role, you will need:

  • Experience with a CRM, an asset
  • General experience in customer service
  • Ease with technology
  • Bilingual, French and English, written and spoken
  • Previous branch experience, an asset
  • Knowledge of health and safety, an asset
What We Offer:

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.

  • Group RRSP (matched by the employer)
  • Flexible group insurance plan
  • Access to a gym on the worksite
  • Reimbursement for physical activity
  • Employee discount on all our products
  • Access to a telehealth program (50% provided by the company)
  • Program offering support to employees in need (SPI Connection Committee)
  • Employee Assistance Program (EAP) gives you access to professional advice in all health matters
  • Volunteer program (time paid for a cause that matters to you)
  • Referral program with a $500 bonus
  • Continuous training and career opportunities
  • A stimulating work environment filled with exciting challenges
Why Work for Us?

At SPI Health and Safety, we value our employees and strive to create a positive and inclusive work environment. We believe in supporting our employees' growth and well-being, both personally and professionally.



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