Hotel Guest Services Representative

4 weeks ago


Radium Hot Springs, British Columbia, Canada Portolan Homes Full time

We are seeking a detail-oriented and customer-focused Hotel Front Desk Clerk to join our team at Portolan Homes. The successful candidate will be responsible for handling guest arrivals and departures, managing room assignments, and providing exceptional customer service.

  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality setting is preferred.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and problem-solving skills.

Work Setting

The ideal candidate will have experience working in a hotel or hospitality setting and be familiar with industry-standard procedures. As a Hotel Front Desk Clerk, you will be responsible for ensuring a smooth and welcoming experience for our guests.

Key Responsibilities

  • Register arriving guests and assign rooms.
  • Process group arrivals and departures.
  • Provide information on hotel facilities and services.
  • Process guests' departures, calculate charges, and receive payments.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures.
  • Clerical duties (faxing, filing, photocopying).
  • Answer telephone and relay telephone calls and messages.
  • Contact customers to deliver requested wake-up calls.
  • Provide customer service.

Benefits

  • On-site amenities.
  • On-site housing options.
  • Parking available.

Language

English.

Hours

30 to 35 hours per week.


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