Financial Aid Professional

1 week ago


Surrey, British Columbia, Canada Kwantlen Polytechnic University Full time

Kwantlen Polytechnic University Overview

At Kwantlen Polytechnic University, we strive to create an environment where all employees see themselves as contributing to student learning. Our university offers a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.

Salary Information

The annual salary for this position will be $55,000 - $65,000 per year, based on hours worked and anniversary dates.

Job Description

This role is responsible for responding to student inquiries and providing guidance and advice regarding student awards and financial assistance programs. The incumbent will review student applications, process student information and data related to Financial Aid, and work with government financial assistance programs.

Required Skills and Qualifications

  • Demonstrated experience working with student awards and financial assistance programs, including ABESAP/AUG, government student loans, and grants.
  • Customer service experience in a fast-paced complex setting dealing with sensitive situations, requiring the use of empathy, diplomacy, and tact in delivering information.
  • Able to communicate patiently and effectively with a diverse range of people and situations.
  • Excellent oral and written communication skills.
  • Working knowledge of the Student Banner system or a similar student records system.
  • Proficiency with Microsoft Office at an Intermediate level.
  • Minimum 35 wpm keyboarding skills with an error rate of less than 10%.
  • Aptitude for exacting and precise work; detail-oriented.
  • Excellent organizational skills, ability to problem solve, and set priorities while multi-tasking.
  • Ability to handle confidential information appropriately.
  • Independent work style, exercising good judgment, and demonstrating initiative.

Location

This position is based at Kwantlen Polytechnic University, which offers a unique blend of urban and natural environments, making it an ideal location for those who value work-life balance.


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