Home Care Case Coordinator

4 weeks ago

Brandon, Manitoba, Canada Prairie Mountain Health Full time

POSITION SUMMARY

The Case Coordinator will operate with a high degree of independence as a member of the multidisciplinary team at Prairie Mountain Health. The incumbent is responsible for providing a collaborative, client-driven process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client's health and human service needs.

Incumbents will exercise professional judgment in the completion of their duties and take action on unusual day-to-day matters. The position functions in a manner that is consistent with the mission, vision, and values of Prairie Mountain Health.

RESPONSIBILITIES:

Intake and Assessment

  • Receives and reviews referral information, prioritizes, and determines eligibility for Home Care services or re-directs the referral appropriately.
  • Conducts a comprehensive in-home client assessment to determine eligibility and care needs related to Home Care and/or Personal Care Home admission or alternative.
  • Admits eligible cases to Home Care or re-directs appropriately.
  • Completes a home safety risk assessment to ensure a safe work environment.
  • Works collaboratively with client/family to provide holistic client-centered care, including timely and effective communication with other healthcare professionals during the provision of client care and at care transitions.

Care Planning & Case Coordination

  • Analyses data received from in-home assessment, identifies, and prioritizes needs and strengths.
  • Plans and implements client-centered goals, client care plans, and recommendations through clinical analysis of assessment findings appropriate for goal-oriented care.
  • Participates in the discharge planning process.
  • Refers or facilitates referrals to other professionals or agencies, as required.
  • Plans and organizes own work schedule.
  • Manages caseload demands effectively.
  • Carries out activities necessary to meet Program guidelines.
  • Completes long-term care applications for submission to Panel Chair.

Monitoring and Evaluation

  • Manages client caseload, including monitoring, evaluation, reassessment, and adjustment of the plan of care.
  • Participates in case reviews/conferences as assigned.
  • Submits regular reports as required and notifies manager of any critical situations that may impact the health/safety of assigned clients.
  • Communicates pertinent client information and needs or other relevant issues to Manager in a timely manner.
  • Gathers data concerning community resources and identified gaps in resources and reports same to Manager.

Program Planning and Administration

  • Participates in interpreting the services and resources provided by Home Care to the public and/or other agencies.
  • Takes initiative to establish connections and maintains relationships with local healthcare services and the informal community resource network.
  • Self-directs and initiates appropriate decision-making.
  • Participates in ongoing quality management through the development, implementation, and evaluation of services.
  • Participates in the development of program policies, guidelines, and resources through review and revision as deemed necessary.
  • Provides ongoing evaluation of services and implementation of changes to facilitate best practice and delivery of services.
  • Establishes priorities and organizes daily schedule for designated caseload.
  • Completes required statistical reporting.
  • Attends staff meetings.
  • Submits requests for allocation and reconciliation of client-related equipment and/or supplies.
  • Adheres to all Home Care Program policies and implements Policies and Procedures ensuring that program goals and care standards are met.

Team Collaboration

  • Provides ongoing information and guidance to other involved professionals and caregivers within the team to promote and increase awareness.
  • Provides consultation and information to family or other client care providers who will be administering and monitoring the client's care plan.
  • Provides client teaching and recommendations to enhance client independence.
  • Shares client care plans and pertinent information with appropriate stakeholders to support a collaborative approach to client care.
  • Attends client care planning and program planning meetings as required.
  • Participates in the orientation and mentorship of new staff.
  • Provides coverage for other caseloads as necessary.
  • Participates in teaching and delegation of client-specific training to all team members.

Professional Development

  • Identifies own educational needs and, in conjunction with the Home Care Manager, develops an educational pathway to meet those needs.
  • Participates in regular performance evaluations based on this position description.
  • Participates in Continuing Competency program as per their respective professional licensing body college.
  • Participates in activities of the professional associations and special interest groups.
  • Completes required regional and program education per PMH policy.
  • Participates and contributes to shared learning with home care staff and other healthcare providers.
  • Contributes to making the organization safe for patients, residents, clients, and staff by recognizing the importance of reporting unsafe situations and participation in follow-up reviews as a learning opportunity.
  • Pursuant to the Regional Health Authority Act, all employees accept responsibility to support clients in their official language of choice.
  • Other duties as assigned.

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