ServiceNow Process Optimization Expert
3 days ago
About the Company
Alldus is one of North America's fastest-growing Elite ServiceNow Partners, specializing in consulting and implementation services, managed services, and acting as an official ServiceNow reseller. Supported by a parent company with significant resources, they are positioned for rapid expansion and working on several large-scale, multi-year ServiceNow projects.
About the Role
As a ServiceNow Business Process Consultant at Alldus, you will work closely with clients to analyze, design, and optimize business processes using ServiceNow. You will bridge the gap between business needs and technical solutions, collaborating with cross-functional teams to implement workflows and drive value across various industries. This role provides the opportunity to shape processes at some of the largest ServiceNow implementations globally, contributing to their long-term success.
Responsibilities
- Collaborate with clients to gather, analyze, and document business requirements, ensuring accurate understanding of client needs.
- Design and implement ServiceNow-based solutions to streamline and enhance business processes, focusing on efficiency and effectiveness.
- Develop and optimize workflows across ServiceNow modules such as ITSM, ITOM, CSM, and others, leveraging your expertise to drive business outcomes.
- Conduct process assessments, identifying inefficiencies and recommending improvements, driving continuous improvement within clients' organizations.
- Partner with technical teams to ensure successful translation of business needs into technical deliverables, maintaining alignment throughout the project lifecycle.
- Deliver training and enablement sessions for end-users to ensure adoption of implemented solutions, empowering clients to maximize ROI.
- Provide ongoing support and insights to clients, aligning processes with evolving business goals, fostering strong relationships and delivering exceptional results.
We Offer
- A competitive salary of approximately $120,000 - $160,000 per year, reflecting your skills and experience.
- Fully remote work arrangement, allowing you to collaborate with a supportive and dynamic team from anywhere in Canada.
- Career growth opportunities, expanding your expertise through training, certifications, and high-impact projects.
- An innovative culture that values creativity, collaboration, and continuous improvement, providing a stimulating work environment.
- Stability and scale, leveraging the resources and backing of a multi-billion-dollar organization.
Requirements
- Proven experience as a Business Process Consultant or similar role, with a focus on ServiceNow, demonstrating your ability to drive business value.
- A deep understanding of ServiceNow modules and capabilities, enabling you to design and implement effective solutions.
- A strong ability to analyze and optimize business workflows, improving efficiency and effectiveness within clients' organizations.
- Experience delivering complex ServiceNow implementations or upgrades, showcasing your expertise in this area.
- Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels, building strong relationships and delivering exceptional results.
- Familiarity with digital transformation projects is a plus, highlighting your adaptability and willingness to learn.
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