Senior Director of Customer Delivery

2 weeks ago

Newfoundland and Labrador, Canada Meridia Recruitment Solutions Full time

Job Summary

Meridia Recruitment Solutions is seeking a highly experienced Strategic Customer Delivery Leader to join our team. As a key member of our organization, you will be responsible for steering existing Customer Account Management strategies and ensuring our company remains at the forefront of delivering high-quality and profitable services.

Key Responsibilities

  • Lead successful portfolio delivery and ensure business unit profitability through high-quality, profitable performance across all programs and projects.
  • Proactively manage portfolio-level risks and opportunities.
  • Develop and monitor key performance indicators to drive customer performance, utilizing data-analytics for informed decision-making.
  • Nurture collaboration between project and finance teams for reliable project forecasting.
  • Support market development and strategic planning by collaborating with Marketing, Business, and Product development teams.
  • Lead business development activities within Program Portfolios.
  • Provide active leadership and coaching to Program/Project Management teams, empowering them to achieve objectives aligned with customer strategies.
  • Develop the project leadership team to enhance management experience.
  • Provide oversight and guidance to leverage team expertise for service delivery enhancement.
  • Promote operational excellence and prepare for sustainable growth by supporting the development and integration of new products & services, fostering a culture of continuous improvement, and identifying opportunities to leverage strengths and address challenges for enhanced customer delivery.

Requirements

  • 10+ years Project management experience; ideally in a design, construction, or manufacturing environment.
  • Project Management Professional (PMP) Certification.
  • Bachelor's degree (B. Eng, B. Tech, or equivalent).
  • Demonstrated ability to manage large, complex projects on time and within budget.
  • Experience leading or supporting business development activities.
  • Demonstrated experience building and maintaining client relationships that foster customer loyalty and satisfaction.
  • Knowledge of and experience in developing and reporting on key performance indicators.

What We Offer

  • Attractive compensation package.
  • RRSP matching program and comprehensive group insurance plan and EFAP program.
  • Vacation and discretionary days.
  • A flexible work schedule.
  • Modern, yet comfortable office space, with engaging team building activities.
  • Rewards and recognition for a job well done.
  • An employee wellness program to spend on whatever makes you happy.
  • A minimum of 8 volunteer hours each year to support causes that matter to you and community engagement opportunities.
  • An outstanding commitment to training, development, career growth & opportunities.

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