Whistler Outdoor Adventure Leader

2 weeks ago

Whistler, British Columbia, Canada Gibbons Full time

About Gibbons:


We're a leading adventure tourism company based in Whistler, offering thrilling outdoor experiences that cater to diverse tastes and preferences. Our goal is to provide exceptional guest experiences while prioritizing safety and satisfaction.



The Role: Side x Side Wilderness Guide

As a Side x Side Wilderness Guide with The Adventure Group (TAG), you'll play a vital role in delivering unforgettable adventures for our guests. Your primary responsibility will be to ensure a safe, fun, and spectacular experience for all participants, adhering to established protocols and guidelines.



Key Responsibilities:

  • Start each shift by checking in with dispatch for daily information, ensuring uniform and equipment readiness.
  • Thoroughly prepare for tours, inspecting all equipment, including avalanche/fire gear and helmets.
  • Welcome guests warmly at Cougar Mountain, setting a positive tone for a fun and safe tour, and providing necessary information.
  • Ensure every guest has everything needed for the tour - adequate clothing and awareness of any signs of weather-related issues or risks.
  • Follow established safety, radio, and operating protocols.
  • Escalate issues, concerns, or problems to the supervisor or dispatch in a timely manner.
  • Prioritize site cleanliness and assist guests and staff as needed.
  • Regularly check staff communication channels for updates and information.
  • Contribute to TAG's dynamic team by assisting other team members and departments as required.


Requirements:

  • Prior experience working in customer service is essential.
  • Previous experience working in outdoor activities and/or adventure tourism is an asset.
  • Maintain valid first-aid certification, such as Occupational First Aid – level III; Outdoor Emergency Care – level III, or Wilderness First-Aid.
  • Valid Driver's License.
  • Be physically fit: able to lift up to 30lbs, be outdoors, and on feet for most of the day.
  • A positive, supportive, and respectful attitude towards both guests and team members.
  • Flexibility and adaptability - every day is different; every tour is unique.
  • Flexible working hours - early mornings, evenings, and weekends may be required.
  • Proven ability to communicate clearly.


Compensation and Benefits:

We offer a competitive hourly wage of $21+, commensurate with experience and qualifications.


Additionally, enjoy a range of perks, including:



  • 50% off food and beverages across our Gibbons venues.
  • Discounts on tickets and services at various local businesses.
  • Invitations to company events and social gatherings.
  • Professional development opportunities within the company.


We're committed to fostering a positive work environment that supports personal and professional growth. If you share our values and are passionate about delivering exceptional guest experiences, we'd love to hear from you.

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