Store Operations Manager

1 month ago


Fort Saint John, Canada Mark's Full time

Store Operations Manager

About the Role

As a Store Operations Manager at Mark's, you will be responsible for leading the team and ensuring the delivery of exceptional customer service. You will provide leadership, coaching, and follow-up to ensure the team meets the service model standards.

Key Responsibilities

  • Lead the B2B Mark's Commercial Business function, including order entry and management, and coach the team to ensure accurate and timely ordering and delivery to customers.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Support the customer experience through timely processing and movement of inventory to the salesfloor.
  • Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
  • Manage scheduling and follow-up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
  • Assist in preparation and execution of annual inventories.
  • Follow and ensure compliance of all corporate LP, cash, and audit, and OH&S policies and procedures.
  • Assume responsibility for all operations of the store in the absence of the Store Manager.

What You'll Bring

  • Proven ability to coach, mentor, and develop department team and store team through setting expectations, communication, coaching, feedback, and ongoing support.
  • Proven ability to build and manage a daily, weekly plan for the department and store.
  • Exceptional communication skills and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

What We Offer

At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded. Beyond a competitive base salary of $37,200 to $55,800, you'll enjoy company benefits, bonuses, or any additional compensation.



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