Store Operations Manager
1 month ago
Store Operations Manager
About the Role
As a Store Operations Manager at Mark's, you will be responsible for leading the team and ensuring the delivery of exceptional customer service. You will provide leadership, coaching, and follow-up to ensure the team meets the service model standards.
Key Responsibilities
- Lead the B2B Mark's Commercial Business function, including order entry and management, and coach the team to ensure accurate and timely ordering and delivery to customers.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Support the customer experience through timely processing and movement of inventory to the salesfloor.
- Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
- Manage scheduling and follow-up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
- Assist in preparation and execution of annual inventories.
- Follow and ensure compliance of all corporate LP, cash, and audit, and OH&S policies and procedures.
- Assume responsibility for all operations of the store in the absence of the Store Manager.
What You'll Bring
- Proven ability to coach, mentor, and develop department team and store team through setting expectations, communication, coaching, feedback, and ongoing support.
- Proven ability to build and manage a daily, weekly plan for the department and store.
- Exceptional communication skills and organizational skills.
- Superior training and mentoring skills.
- 3-5 years retail experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.
What We Offer
At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded. Beyond a competitive base salary of $37,200 to $55,800, you'll enjoy company benefits, bonuses, or any additional compensation.
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