Client Services Liaison

5 days ago


Fredericton, New Brunswick, Canada Score Promotions Full time

Company Overview

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We are seeking a dedicated and enthusiastic Client Support Representative to join our dynamic team. The ideal candidate will play a crucial role in enhancing the customer experience by providing exceptional support to our sales team and clients.

This position requires strong communication skills, attention to detail, and the ability to analyze customer needs effectively. Our team is committed to creating an inclusive workplace and values diversity.

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Job Description

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As a Client Support Representative at Score Promotions, your primary responsibility is to support the promotional and branding needs of our clients. You will assist in delivering unique and effective solutions tailored to each client.

Your key responsibilities include:

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  • Client Communication: Serve as a point of contact for clients, actively listening to their needs and concerns to provide personalized service.">
  • Product Knowledge: Learn and develop an understanding of Score Promotions' product offerings and their applications to meet clients' branding goals.">
  • Proposal Support: Assist the internal team in creating tailored proposals that meet clients' specific requirements.">
  • Project Coordination: Help with the implementation of approved projects, ensuring they are executed smoothly and meet client expectations.">
  • Problem Resolution: Use your resources to address any issues or concerns raised by clients promptly and efficiently.">
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Requirements

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To be successful in this role, you should have:

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  • Proven experience in a sales support or customer service role.">
  • Strong communication skills in English.">
  • Excellent phone etiquette and interpersonal skills for effective client engagement.">
  • Ability to perform data entry tasks accurately and efficiently.">
  • Familiarity with sales processes and techniques, including upselling strategies.">
  • A proactive attitude with the ability to work independently as well as part of a team.">
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Estimated Salary: $45,000 - $60,000 per annum

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Benefits

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We offer a competitive salary and benefits package, including opportunities for professional growth and development.



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