Hotel Front Desk Associate

3 weeks ago


Whitehorse, Yukon, Canada River View Hotel Full time
Job Summary

The Front Desk Clerk is responsible for providing exceptional guest service at River View Hotel. This role involves registering arriving guests, assigning rooms, and resolving any issues that may arise during their stay.

Key Responsibilities
  • Register guests, assign rooms, and maintain accurate records
  • Respond to guest inquiries and resolve any issues promptly
  • Process group arrivals and departures, as well as take, cancel, and change room reservations
  • Provide information on hotel facilities and services, including room amenities and local attractions
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Perform light housekeeping and cleaning duties as needed
Requirements
  • Secondary (high) school graduation certificate required
  • 7 months to less than 1 year of experience in a hospitality setting preferred
  • Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a professional demeanor under pressure
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Basic computer skills and knowledge of software applications, including word processing and spreadsheet programs


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