Revenue Management Specialist

4 weeks ago

Toronto, Ontario, Canada Accor Full time

Job Title: Revenue Management Specialist

Job Summary:

The Revenue Management Specialist will support the hotel Commercial Strategy team with reporting and data analysis. This role will assist the Director of Revenue Management in improving and maintaining data quality efforts in all areas of revenue reporting.

Key Responsibilities:

  • Maintain accuracy of information and data, and create/enhance automation efforts in reporting tools.
  • Assist in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the hotel, or to corporate teams, and ownership.
  • Accurately generate and update all Revenue Management reports, serving as the primary link for reporting and analytical needs of the Revenue Management team, and ad-hoc reports for senior leadership.
  • Assist in the monthly forecasting process, and creation of the annual budget and marketing plan documents, as well as long-term projections.
  • Manage availability, rates, and inventory in all channels, and communicate strategies and restrictions to operations teams.
  • Responsible for maintaining rate parity across all channels, including collaborating with the sales team regarding follow-up processes for repeat offenders.
  • Assist with system maintenance, including rate loading, restrictions management, monitoring forecasted demand, and running daily system checks.
  • Aid in content management in electronic channels, liaising with the hotel Marketing team to ensure regular updates of images and descriptions of the hotel, room brands, outlets, and services.
  • Maintain close relationships with GRC to ensure the call center is up to date on the hotel's information at all times.
  • Manage relationships with Distribution System Support teams, manage technical tickets, and loading request follow-ups.
  • Support special projects within Revenue Management and Distribution, focused on uncovering new revenue opportunities.
  • Perform ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership.

Requirements:

  • Previous reservation experience highly preferred.
  • Experience with Ideas RMS, Opera PMS, Passkey, Delphi, or Opera Sales and Catering preferred.

Physical Demands:

  • This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting, and carrying up to 20 lbs.
  • Perform other reasonable job duties as requested.

Required Education and Experience:

  • Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
  • Hospitality industry experience preferred.

Additional Information:

Visa Requirements: Must provide proof of eligibility to work in Canada.

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