Bilingual Automotive Fixed Ops Software Trainer

4 weeks ago

Milton, Ontario, Canada PBS Systems Inc. Full time
Automotive Fixed Ops Software Trainer - Bilingual Opportunity

At PBS Systems Inc., we are seeking a highly skilled Automotive Fixed Ops Software Trainer to join our team. As a Bilingual Trainer, you will play a crucial role in providing support and training to our customers on our Dealer Management Software (DMS).

Key Responsibilities:

  • Learn and develop an understanding of the PBS software
  • Develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • Complete the payroll module, if applicable
  • Become an install resource without assistance
  • Prioritize tasks without direction from Team Leads
  • Take the initiative to learn new products to increase knowledge
  • Provide excellent support to customers in our software
  • Navigate our DMS Software to better assist customers
  • Work directly with customers and train all sessions in assigned silo and other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensuring they are met or exceeded
  • Respond to internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise, escalating them to the corresponding teams
  • Create and maintain a positive work environment
  • Share knowledge within own silo and others within DTO
  • Maintain documentation and update as processes change within the department
  • Commit to ongoing education and cross-training
  • Monitor the DTO queue
  • Be willing to go the extra mile
  • Perform other duties and responsibilities as assigned

Requirements:

  • Fluent in French and English (speaking, reading, and writing)
  • Experience in the parts or service area of a dealership, preferred
  • 1-2 years' previous experience in the automotive industry, dealership environment, or PBS, preferred
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Effective time management and organizational skills
  • Strong multi-tasking and prioritization
  • Ability to travel within Canada and the USA up to 2 weeks per month; proof of Covid-19 vaccination, valid passport, and/or US visa (if applicable), and valid full class driver's license required

We offer a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, and staff discounts with GM, Dell, Goodlife, and more.

Please note that PBS is an equal opportunity employer, and accommodations will be provided during the hiring process as required.

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