Customer Experience and Portfolio Manager

1 week ago


Vancouver, British Columbia, Canada EightSix Network Full time

About the Role

We are seeking an experienced Customer Experience and Portfolio Manager to join our team at EightSix Network. As a key member of our organization, you will be responsible for managing and developing a team that handles both commercial and retail customers across Canada.

The ideal candidate will have 5+ years' experience in the retail and commercial landscape, with a strong background in customer account relationship management, supply chain, and continuous improvement. You will also have excellent written and verbal communication skills, as well as the ability to train and mentor a combined commercial and retail customer support team.

Key Responsibilities

  • Manage customer support and order execution associates for the assigned portfolio
  • Implement and enforce customer support standards that align with strategic objectives
  • Provide coaching/feedback and mentoring to team members
  • Collaborate with stakeholders to grow revenue within assigned territories
  • Continuously monitor KPI metrics and create work processes that enhance service delivery

Requirements

  • Bachelor's Degree or Equivalent
  • 5-7 years managerial experience
  • Ability to speak English (Essential) and French (Desirable)

Estimated Salary Range: $80,000 - $120,000 per year, depending on location and experience. This role offers a unique opportunity to develop your leadership skills and make a significant impact on our organization's success.



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