Account Service Representative

1 month ago

Saanich, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

As an Account Services Representative, you will be responsible for processing routine data entry and online input of transactions, utilizing a basic understanding of products and processes in a production environment. Activities may also involve dependent tasks or practical applications with an emphasis on throughput, accuracy, and production. This role is not sales-oriented. The hours of operation are Monday to Friday, from 6:00 am to 4:00 pm.

What will you do?

  • Provide consistent service within established Client Service Commitments for each department.
  • Ensure all documents are examined for completeness and accuracy, and take appropriate steps to correct for the client.
  • Identify and recommend solutions to recurring errors and servicing gaps to the Team Leader.
  • Employees understand and accept change as it relates to their role and commitment to client fulfillment.
  • Exercise due diligence in following operational risk policies, procedures, standards, and guidelines.
  • Ensure all authorities (SECAF, Delegated Authorities, Anti-Money Laundering, Systems access, etc.) are adhered to, reviewed, and understood.
  • Employees take personal accountability for high achievement; actively participate in coaching opportunities and learning opportunities to improve their individual and team contribution.
  • Demonstrate the six Principles of Problem Resolution: (Assume the client is right, Take ownership, Demonstrate concern, Apologize sincerely, solve the problem, Go the extra mile).

What do you need to succeed?

Must-have

  • Be able to lift 50 pounds.
  • You would need to be available 5 days a week; working a variety of shifts from between 6:00 am - 4:00 pm.
  • Position is required to cover vacation and peak volumes (for us, the weeks of Christmas and summer, July thru Sept).
  • Ability to work on tight timelines and high volumes of work in a production environment.
  • Numeric keyboard skills are a must.

Nice-to-have

  • Achievement Motivation.
  • Cash Handling Experience.
  • Team Player.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Job Type:

Casual

Pay Type:

Salaried

Platform:

TECHNOLOGY AND OPERATIONS

Employment Type:

Part time

Work hours/week:

0

Country:

Canada

At RBC

We strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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