Customer Service Operations Manager

2 weeks ago


Vancouver, British Columbia, Canada Korna Natural Pet Supplies Ltd. Full time
Job Description

Korna Natural Pet Supplies Ltd. is seeking a highly skilled Customer Service Operations Manager to lead our customer service team in delivering exceptional results.

About the Role

This is a permanent, full-time position that requires 30-40 hours of work per week. The ideal candidate will have 1-2 years of experience in managing daily operations and leading teams of 16-20 people.

Responsibilities
  • Direct and control daily customer service operations to ensure seamless delivery of services.
  • Manage staff in various areas of responsibility and assign duties to meet business objectives.
  • Plan budgets and monitor revenues and expenses to optimize business performance.
  • Resolve customer complaints, supply shortages, and other issues promptly and professionally.
Requirements

To succeed in this role, you will need:

  • A Secondary (high) school graduation certificate.
  • Excellent oral communication skills and efficient interpersonal skills.
  • The ability to work under pressure, handle heavy loads, and maintain attention to detail.
  • Flexibility and reliability, with a strong team player mentality.
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, a dental plan, and a healthcare plan. This is a green job that involves duties leading to positive environmental outcomes. If you are a motivated and organized individual who excels in fast-paced environments, we encourage you to apply for this exciting opportunity.



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