Learning and Talent Development Manager

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

About the Role

The Manager, Scotiatrust Learning and Talent Development will contribute to the development and management of the Scotiatrust learning and talent management program. This role will support the implementation and execution of people-related programs within the trust company and assist as the change management lead where applicable for initiatives rolled out to Scotiatrust.

Key Responsibilities

  • Support the implementation and ongoing management of the following across all Scotiatrust roles:
  • Inventory of job descriptions
  • Experience and service standards and key metrics for hiring and performance management processes
  • Career Pathways program(s) that provide a roadmap for staff progressing into more advance roles

Additional Responsibilities

  • Support the implementation of employee training programs, in partnership with the Senior Manager, by:
  • Collaborating with Practice Excellence to include Scotiatrust staff and content in the broader training programs
  • Facilitating employee onboarding and implementing a structured approach to orientation and engagement
  • Supporting the design and execution of new, role specific programs, with priority placed on the Trust Officers, Estate & Trust Consultants programs
  • Facilitating delivery of sessions related to use of systems and other tools in support of staff becoming more efficient and effective

Professional Development

  • Support the delivery of ongoing professional development by:
  • Planning and facilitating a regular schedule of learning sessions
  • Incorporating feedback into the planning process
  • Planning and participating in the execution of National Conferences
  • Managing the job aids and resources ensuring they are updated regularly and remain accurate and relevant

Change Management

  • Champion change and support the adoption of change for professional development offerings and programs and process and technology changes by:
  • Developing and applying a structured approach to change management activities
  • Support the communication of the change
  • Assess and incorporate the change impact and readiness into the approach
  • Provide input (and in some cases create) the training materials and sessions

Requirements

  • Proven success in management positions within the Personal Trust industry, Wealth Management and Registered Plans
  • Participation in CSI and STEP
  • Professional or Industry accreditation in addition to a University bachelors' degree and Law degree

Preferred Qualifications

  • Completion of a post-secondary education
  • Knowledge of the wealth management & financial services industry
  • Knowledge of and experience in the trust industry is preferable
  • Strong leadership skills & interpersonal skills to facilitate the development of a positive and effective team environment
  • Strong communication skills
  • Ability to motivate and create engagement and interest in learning programs

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