Customer Experience Manager
1 week ago
Company Overview
Alliance Ground International (AGI) is a leading provider of ground handling services at airports.
About the Role
We are seeking a highly skilled Passenger Service Lead to join our team in Canada. This role will be responsible for ensuring that our passengers receive exceptional service and support throughout their journey.
Job Responsibilities:
- Be actively involved with all passenger service duties in your area, including checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams.
- Delegate passenger service duties in your assigned area, either a gate or ticket counter.
- Serve as the point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed.
- Maintain gate security to ensure only properly ticketed passengers access the jetway.
- Be responsible for conducting on-the-job training and coaching for new team members.
- Observe and enforce all ATS and airline safety regulations and company policies.
Requirements:
- Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership.
- Demonstrate proficient computer skills.
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
- Possess a valid driver's license with a clean driving record (only required for some airports).
- Be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check.
Benefits:
As a valued member of our team, you can expect a competitive salary and benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.
Physical Requirements:
The successful candidate will need to be physically fit and able to lift up to 70 pounds (32 kg) on a regular basis, stand, lift, bend, push, and pull on a frequent basis and for extended periods, and work around jet and machinery noises.
Estimated Salary:
$55,000 - $65,000 per year, depending on location and experience.
Language:
This role requires fluency in English.
About Alliance Ground International:
Alliance Ground International is an equal opportunity employer and celebrates diversity and inclusion in the workplace.
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