Senior Manager Technical Delivery

2 days ago

Mississauga, Ontario, Canada PointClickCare Full time
Job Summary

We are seeking a highly experienced and skilled Senior Manager, Technical Delivery to lead our cross-functional team of application engineers, business analysts, and test engineers in delivering high-quality solutions that meet our business objectives and exceed customer expectations.

Key Responsibilities
  • Lead and guide the day-to-day team activities, supporting and unblocking the team to successfully resolve incidents, deliver enhancements, and execute projects ensuring alignment with business requirements, quality standards, and best practices.
  • Develop and implement lean delivery processes for a cross-functional team of application engineers, business analysts, and test engineers.
  • Co-lead the reduction of technical debt by coaching the team to be forward thinking and prioritizing holistic out-of-the-box scalable solutions over customizations.
  • Guarantee prompt delivery and top-notch quality of projects and enhancements through implementation and ongoing enhancement of service delivery metrics and customer satisfaction scores.
  • Provide technical guidance and mentorship to Salesforce/NetSuite developers and administrators, fostering a culture of excellence and innovation.
  • Proactively monitor and analyze key performance indicators (KPIs) and other service-related performance metrics to drive improvements in resource utilization and customer satisfaction.
  • Drive the development and execution of test plans, test cases, and UAT scripts to validate that Salesforce/NetSuite solutions meet business requirements and quality standards through business analysis and testing teams.
  • Ensure that business analysts collaborate with business stakeholders to understand their needs, goals, and pain points, translating requirements into actionable user stories, process flows, and functional specifications.
  • In collaboration with Senior leadership, Business Solution Managers, and the Project Management Office, support the overall planning, resourcing, execution, and successful delivery of systems projects and enhancements while ensuring effective utilization of resources.
  • Hire, build, lead, and mentor a high-performing hybrid team of Application Engineers, fostering a culture of trust, collaboration, accountability, and innovation.
  • Effectively manage resource allocation, workload distribution, and capacity planning to ensure optimal team performance.
  • Collaborate with cross-functional leaders and coordinate training sessions, foster cross-training initiatives, and encourage knowledge sharing to mitigate skills gaps and enhance team collaboration.
  • Set performance expectations, goals, manage, mentor, and coach the team to maintain a high team performance and conduct regular performance reviews for team members and provide ongoing coaching and development opportunities while fostering a culture of continuous learning.
  • Coach the team to adopt a customer-centric mindset, always prioritizing the customer's needs while providing value and balancing insightful recommendations when building scalable and efficient solutions.
  • Coach and monitor performance behaviors like accountability, commitment, self-management, proactiveness, and a sense of urgency that form the foundation of a top-performing delivery team, while encouraging innovation and driving a growth mindset across the team.
  • Prioritize talent development through understanding the team's passions for personal growth, desired career paths, and opportunities, coach, and mentor them to adopt a growth mindset which will support exponential growth on the team.
Requirements
  • Bachelor's degree in computer science, Information Technology, or equivalent experience.
  • Minimum 10 years of experience with at least 5 years leading a cross-functional highly effective team in the IT industry bringing strong leadership, communication, interpersonal, self-management, and conflict resolution skills.
  • Experience and certification in Salesforce Cloud and integrations and NetSuite.
  • Knowledge and experience of the following applications: Salesforce CPQ, Sales Cloud, Experience Cloud, Revenue Cloud, Marketo, Hubspot, Zuora, Gainsight, Kantata (Kimble), NetSuite, Boomi, Conga, etc.
  • Experience managing performance, coaching, and mentoring talent and demonstrated success attracting, developing, and retaining top performers.
  • Experience working in agile (Scrum, Kanban) and waterfall methodologies.
  • Knowledge and experience working with DevOps, automation, and manual testing and business analysis processes.
  • Proven track record to coach the team to navigate complex infrastructure and business systems projects, aiming to complete them on time and budget, to deliver value and quality.
  • Excellent presentation, written, and verbal communication skills with strong attention to detail.
  • Strong project management skills with the ability to plan, manage, and control resources, timelines, and budget.
  • A strong business acumen with the ability to proactively balance business, performance, and people leadership needs on a team.
  • A strategic mindset with the ability to foresee and understand end-to-end processes, dependencies, and downstream effects.

$141,000 - $157,000 a year

  • Senior Manager, Technical Delivery

    2 weeks ago

    Mississauga, Ontario, Canada PointClickCare Full time

    Job SummaryPointClickCare is seeking a highly experienced Senior Manager, Technical Delivery to lead our cross-functional team of application engineers, business analysts, and test engineers in delivering high-quality solutions that meet our business objectives and exceed customer expectations.Key Responsibilities:Deliver key value to our business partners...

  • Senior Manager, Technical Delivery

    2 weeks ago

    Mississauga, Ontario, Canada PointClickCare Full time

    Job SummaryPointClickCare is seeking a highly experienced Senior Manager, Technical Delivery to lead our cross-functional team of application engineers, business analysts, and test engineers in delivering high-quality solutions that meet our business objectives and exceed customer expectations.Key Responsibilities:Deliver key value to our business partners...

  • Senior Manager of Delivery

    2 weeks ago

    Mississauga, Ontario, Canada Compass Group North America Full time

    Job SummaryHybrid: 3 Times a WeekLocation: MississaugaThe Senior Manager of Delivery will lead the Technical Delivery Manager team and Delivery Administrator to implement the suite of approved standardized products (both internally developed or partner managed). The Senior Manager will partner with internal and external stakeholders to ensure all projects...

  • Senior Manager of Delivery

    2 weeks ago

    Mississauga, Ontario, Canada Compass Group North America Full time

    Job SummaryHybrid: 3 Times a WeekLocation: MississaugaThe Senior Manager of Delivery will lead the Technical Delivery Manager team and Delivery Administrator to implement the suite of approved standardized products (both internally developed or partner managed). The Senior Manager will partner with internal and external stakeholders to ensure all projects...

  • Senior Technical Manager

    4 days ago

    Mississauga, Ontario, Canada Citigroup Inc. Full time

    Senior Technical Manager Job DescriptionThe Senior Technical Manager is a senior management level position responsible for driving applications systems analysis and programming activities. This role requires in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications.Key...

  • Senior Technical Manager

    3 days ago

    Mississauga, Ontario, Canada Citigroup Inc. Full time

    Senior Technical Manager Job DescriptionThe Senior Technical Manager is a senior management level position responsible for leading a team or department in the development and implementation of new or revised application systems and programs.Key Responsibilities:Manage one or more Applications Development teams to accomplish established goals and conduct...

  • Senior Technical Manager

    3 days ago

    Mississauga, Ontario, Canada Citigroup Inc. Full time

    Senior Technical Manager Job DescriptionThe Senior Technical Manager is a senior management level position responsible for leading a team or department in the development and implementation of new or revised application systems and programs.Key Responsibilities:Manage one or more Applications Development teams to accomplish established goals and conduct...

  • Senior Technical Manager

    4 days ago

    Mississauga, Ontario, Canada Citigroup Inc. Full time

    Senior Technical Manager Job DescriptionThe Senior Technical Manager is a senior management level position responsible for driving applications systems analysis and programming activities. This role requires in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications.Key...

  • Technical Delivery Manager

    7 days ago

    Mississauga, Ontario, Canada PointClickCare Full time $141,000 - $157,000

    Job Title: Technical Delivery ManagerPointClickCare is seeking a highly skilled Technical Delivery Manager to lead our cross-functional team of application engineers, business analysts, and test engineers. As a key member of our technical leadership team, you will be responsible for driving the success of our digital transformation initiatives by fostering...

  • Technical Delivery Manager

    1 week ago

    Mississauga, Ontario, Canada PointClickCare Full time $141,000 - $157,000

    Job Title: Technical Delivery ManagerPointClickCare is seeking a highly skilled Technical Delivery Manager to lead our cross-functional team of application engineers, business analysts, and test engineers. As a key member of our technical leadership team, you will be responsible for driving the success of our digital transformation initiatives by fostering...

  • Senior Service Delivery Manager

    3 days ago

    Mississauga, Ontario, Canada Centrilogic Full time

    Senior Service Delivery ManagerCentrilogic is seeking a highly skilled Senior Service Delivery Manager to join our Client Success organization. As a key member of our team, you will be responsible for delivering exceptional service to our clients, ensuring their success and satisfaction with our solutions.Key Responsibilities:Client Governance: Develop and...

  • Senior Service Delivery Manager

    3 days ago

    Mississauga, Ontario, Canada Centrilogic Full time

    Senior Service Delivery ManagerCentrilogic is seeking a highly skilled Senior Service Delivery Manager to join our Client Success organization. As a key member of our team, you will be responsible for delivering exceptional service to our clients, ensuring their success and satisfaction with our solutions.Key Responsibilities:Client Governance: Develop and...

  • Senior Manager of Technical Delivery

    1 month ago

    Mississauga, Ontario, Canada PointClickCare Full time

    Leadership Role at PointClickCarePointClickCare has been at the forefront of senior care for over two decades, distinguished by a comprehensive dataset that provides a competitive edge. Our partnerships with Collective Medical and Audacious Inquiry grant unparalleled insights and access to care teams throughout a patient's journey.Position Overview:We seek...

  • Senior Manager of Technical Operations

    6 days ago

    Mississauga, Ontario, Canada PointClickCare Full time

    About PointClickCareFor over two decades, PointClickCare has been the backbone of senior care, accumulating the richest senior care dataset in the industry. This unparalleled market density and connections to the healthcare ecosystem make our platform exponentially more powerful than any other.Our MissionWe strive to provide innovative solutions that enhance...

  • Senior Manager of Technical Operations

    6 days ago

    Mississauga, Ontario, Canada PointClickCare Full time

    About PointClickCareFor over two decades, PointClickCare has been the backbone of senior care, accumulating the richest senior care dataset in the industry. This unparalleled market density and connections to the healthcare ecosystem make our platform exponentially more powerful than any other.Our MissionWe strive to provide innovative solutions that enhance...

  • Senior Technical Manager

    7 days ago

    Mississauga, Ontario, Canada Citigroup Inc. Full time

    Senior Technical Manager Job DescriptionThe Senior Technical Manager is a senior management level position responsible for leading a team or department in the development and implementation of new or revised application systems and programs. The overall objective of this role is to drive applications systems analysis and programming activities.Key...

  • Senior Technical Manager

    7 days ago

    Mississauga, Ontario, Canada Citigroup Inc. Full time

    Senior Technical Manager Job DescriptionThe Senior Technical Manager is a senior management level position responsible for leading a team or department in the development and implementation of new or revised application systems and programs. The overall objective of this role is to drive applications systems analysis and programming activities.Key...

  • Senior Technical Manager

    1 day ago

    Mississauga, Ontario, Canada Pinchin Full time

    Senior Technical ManagerPinchin is seeking a highly skilled Senior Technical Manager to lead our Mechanical Engineering team in Mississauga, Ontario.Key Responsibilities:Lead and manage the Mechanical Engineering team, overseeing project delivery, design reviews, and quality assurance.Implement strategies to expand the Mississauga office and its...

  • Senior Technical Manager

    1 day ago

    Mississauga, Ontario, Canada Pinchin Full time

    Senior Technical ManagerPinchin is seeking a highly skilled Senior Technical Manager to lead our Mechanical Engineering team in Mississauga, Ontario.Key Responsibilities:Lead and manage the Mechanical Engineering team, overseeing project delivery, design reviews, and quality assurance.Implement strategies to expand the Mississauga office and its...

  • Senior Technical Manager

    1 week ago

    Mississauga, Ontario, Canada Pinchin Full time

    About the RoleWe are seeking a highly skilled Senior Technical Manager to lead our Mechanical Engineering team in Mississauga, Ontario. As a senior leader, you will play a crucial role in expanding our engineering capabilities, driving project delivery excellence, and nurturing client relationships across Ontario and Canada.Key ResponsibilitiesLead and...