Customer Service Team Lead for Retail Sales

3 weeks ago


Calgary, Alberta, Canada Winks Convenience Store Full time
Job Summary

We are seeking a highly motivated and experienced retail sales supervisor to join our team at Winks Convenience Store. As Customer Service Team Lead, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Sales and Customer Service
    • Manage and motivate a team of sales associates to provide excellent customer service and achieve sales targets.
    • Analyze sales data to identify trends and areas for improvement.
  • Store Operations
    • Oversee day-to-day store operations, including inventory management, visual merchandising, and store cleanliness.
    • Ensure compliance with company policies and procedures.
  • Leadership and Development
    • Develop and implement strategies to improve team performance and employee engagement.
    • Provide coaching and training to sales associates to enhance their skills and knowledge.
Requirements:
  • Education and Experience
    • High school diploma or equivalent required; post-secondary education in business or related field an asset.
    • Minimum 1-2 years of retail sales experience, with a proven track record of leadership and sales success.
  • Skills and Qualities
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a fast-paced environment.
    • Strong analytical and problem-solving skills.
    • Results-driven and goal-oriented.
What We Offer:
  • Compensation and Benefits
    • $55,000 - $65,000 per year, depending on experience.
    • A comprehensive benefits package, including medical, dental, and vision insurance.
    • A generous paid time-off policy.
  • Professional Development
    • Ongoing training and development opportunities to enhance your skills and knowledge.
    • The chance to work with a dynamic and supportive team.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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