Hearing Care Specialist: Delivering Life-Changing Experiences

2 weeks ago


Kamloops, British Columbia, Canada Amplifon Full time

About the Role

As a Hearing Care Professional with Amplifon, you will play a vital role in empowering individuals to rediscover the emotions of sound. Your primary responsibility will be to deliver exceptional client care by executing key responsibilities:

  • Hearing Assessments and Solutions
    • Guide clients through comprehensive hearing tests and interpret test results to select suitable hearing aid solutions.
  • Counseling and Support
    • Counsel clients on the latest hearing aid technology and help them identify a solution that addresses their hearing needs and lifestyle.
  • Relationship Building
    • Build relationships with clients by providing a caring and personalized experience, continuous client care, and support.
  • Industry Knowledge and Awareness
    • Remain current on industry trends and technology to provide clients with ongoing hearing health education.
  • Community Outreach and Partnerships
    • Foster hearing healthcare awareness through community outreach and external partnerships.
  • Clinical Expertise and Leadership
    • Contribute clinical expertise to corporate initiatives and projects; supervise or mentor students and train new staff members, when applicable.
  • Clinic Culture and Collaboration
    • Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.

What We Offer

  • Competitive Compensation
    • We provide a competitive pay structure, including an estimated $80,000 - $120,000 per year, plus incentive bonus opportunities.
  • Robust Benefits
    • We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
  • Growth Opportunities
    • As our team continues to grow, we want you to grow with us, so we offer continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
  • Impact and Teamwork
    • We help our clients rediscover the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.

Requirements and Skills

  • Education and Experience
    • Masters degree in Audiology or a diploma from a recognized Hearing Instrument Specialist program.
  • Registration and Certifications
    • Registered and in good standing with applicable regulatory college or provincial governing body.
  • Current Knowledge and Skills
    • Current knowledge of hearing aid technology and devices.
  • Additional Requirements
    • Excellent oral and written communication skills in English.
    • Excellent interpersonal skills.
    • Able to build and maintain professional rapport with clients and colleagues.
    • Able to work independently, autonomously, and as a collaborative leader of a team.
    • Able to discern and maintain client confidentiality.
    • Able to prioritize work efficiently in a fast-paced work environment, without jeopardizing the client experience.
    • Proficient with MS Windows and Office.
    • Experience with client database systems is preferred.
    • Knowledge of insurance and agency coverage for hearing care services.

Physical and Mental Demands

  • Possess the mobile dexterity necessary to operate audiological equipment and execute the fitting and molding of hearing aid devices.
  • Able to move equipment up to 20 pounds.
  • Frequently sitting, standing, walking, lifting, and reaching.
  • Able to work on-site in the environment described above to perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


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