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Technical Support Specialist

1 month ago

Toronto, Ontario, Canada CrucialLogics inc. Full time
Job Summary

CrucialLogics inc. is seeking a highly skilled Technical Support Specialist to join our team. In this role, the successful candidate will be responsible for providing technical assistance to our customers, resolving hardware and software issues, and ensuring seamless operation of our business systems.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues related to computer hardware and software.
  • Collaborate with internal teams to identify and implement solutions to technical problems.
  • Provide training and guidance to customers on the use of our systems and software.
  • Collect and maintain records of technical issues and solutions.
  • Supervise and mentor junior technical support staff.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Excellent communication and problem-solving skills.
  • Proficiency in operating systems, software applications, and network protocols.
  • Experience working in a help desk environment.
What We Offer
  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.