Digital Operations Specialist

1 month ago

Vancouver, British Columbia, Canada Northbridge Financial Corporation Full time
Job Title: Digital Operations Specialist

About the Role:

The Digital Operations Specialist will provide operational support to brokers related to workflows and process readiness. This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

  • Plan, organize, and manage multiple demands and changing priorities/projects, and deliver results.
  • Foster and build effective working relationships with both internal and external business contacts.
  • Analyze performance against monthly Key-Performance-Indicators (KPIs), investigates results and recommends actions to management to improve operational performance.
  • Analyze and interpret data for report preparation.
  • Provide virtual and in-person broker training, development, and technical guidance to brokers regarding NBI digital solutions, systems, and processes as required.
  • Strong decision-making, problem-solving and troubleshooting skills.
  • Broad technical understanding of real-time data connectivity solution.
  • Practical understanding of prevalent BMS/CMS systems in Canada and of brokers' operations with respect to those systems.

Requirements:

  • Post-secondary school education and/or equivalent on the job experience.
  • Minimum 5-7 years of insurance experience, systems or other related and transferable experience.
  • Working knowledge of insurance trends, developments, current standards, and federal, provincial, and local laws and regulations an asset.
  • Proficiency in operational procedures, workflow, and processing functions.
  • Ability to work within a PC oriented environment, including familiarity with e-mail and Internet skills.
  • Competence with Microsoft Office Suite products.
  • Advanced knowledge of Excel.

What We Offer:

  • Hybrid work arrangement, allowing you to work from the office and at home 50/50.
  • Competitive salaries and support for financial health through employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more.
  • Flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
  • Education assistance, internal mobility, and mentoring programs to help you grow in your career.
  • Donation matching and team volunteer days to support the causes you believe in.

About Us:

We're Northbridge Financial Corporation, a 100% Canadian-owned company serving through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We're proud to be one of Canada's leading commercial property and casualty insurance companies, dedicated to understanding the needs of our customers and going above and beyond to help Canadian businesses have a safer and brighter future.

We're a company of passionate people who put people first, committed to creating an inclusive workplace for all. We welcome you and are committed to assisting or accommodating you during the selection process.

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