Luxury Retail Specialist

6 days ago


Toronto, Canada Bvlgari Full time

Role Overview

BVLGARI, a renowned luxury brand, seeks a skilled Client Advisor to deliver exceptional client experiences. This role involves enhancing client relationships, achieving sales targets, and acting as a primary contact for Sales services.

Key Responsibilities

  • Deliver personalized client experiences, ensuring satisfaction and loyalty.
  • Execute the BVLGARI selling ceremony with expertise, adapting strategies based on client needs and motivations.
  • Communicate the passion and values of BVLGARI, enhancing client engagement and brand loyalty.
  • Achieve personal and boutique sales targets, focusing on quantitative and qualitative goals.
  • Drive high-end sales and strategize for premium client interactions.

Client Relationship & Portfolio Management

  • Build and maintain strong relationships with clients, fostering loyalty and repeat business.
  • Efficiently manage and expand the client portfolio through targeted strategies.
  • Initiate CRM actions to enhance client engagement and retention.
  • Represent BVLGARI at client events, embodying the brand as an ambassador.

Boutique Operations

  • Adhere to all brand guidelines and boutique operational procedures.
  • Participate in inventory management and boutique maintenance activities.
  • Support opening and closing procedures, including setup and breakdowns.
  • Assist with special projects and operational needs as required.

Requirements

  • Proven success in a luxury retail environment, focusing on meeting and exceeding sales targets.
  • Experienced in catering to high-end clients and managing sophisticated sales interactions.
  • Exceptional customer service skills and a commitment to creating memorable shopping experiences. Ability to interact effectively with diverse clientele and adapt to various cultural backgrounds.
  • Multi-lingual to cater to a broad client base.
  • Technologically savvy, with proficiency in relevant retail and CRM software.
  • Strong communication skills, result-oriented, and driven by a strong entrepreneurial spirit


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