Luxury Retail Specialist
6 days ago
Role Overview
BVLGARI, a renowned luxury brand, seeks a skilled Client Advisor to deliver exceptional client experiences. This role involves enhancing client relationships, achieving sales targets, and acting as a primary contact for Sales services.
Key Responsibilities
- Deliver personalized client experiences, ensuring satisfaction and loyalty.
- Execute the BVLGARI selling ceremony with expertise, adapting strategies based on client needs and motivations.
- Communicate the passion and values of BVLGARI, enhancing client engagement and brand loyalty.
- Achieve personal and boutique sales targets, focusing on quantitative and qualitative goals.
- Drive high-end sales and strategize for premium client interactions.
Client Relationship & Portfolio Management
- Build and maintain strong relationships with clients, fostering loyalty and repeat business.
- Efficiently manage and expand the client portfolio through targeted strategies.
- Initiate CRM actions to enhance client engagement and retention.
- Represent BVLGARI at client events, embodying the brand as an ambassador.
Boutique Operations
- Adhere to all brand guidelines and boutique operational procedures.
- Participate in inventory management and boutique maintenance activities.
- Support opening and closing procedures, including setup and breakdowns.
- Assist with special projects and operational needs as required.
Requirements
- Proven success in a luxury retail environment, focusing on meeting and exceeding sales targets.
- Experienced in catering to high-end clients and managing sophisticated sales interactions.
- Exceptional customer service skills and a commitment to creating memorable shopping experiences. Ability to interact effectively with diverse clientele and adapt to various cultural backgrounds.
- Multi-lingual to cater to a broad client base.
- Technologically savvy, with proficiency in relevant retail and CRM software.
- Strong communication skills, result-oriented, and driven by a strong entrepreneurial spirit
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