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Senior Operations Analyst

1 month ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

We are seeking a highly skilled Senior Operations Analyst to join our team at The Toronto-Dominion Bank (Canada). As a key member of our operations team, you will be responsible for providing technical subject matter expertise and analysis to support business operations.

Key Responsibilities

  • Provide deep technical analysis and operational process support to business stakeholders
  • Identify, document, and investigate process exceptions and provide recommendations for improvement
  • Lead work streams and projects to implement process improvements and drive operational excellence
  • Communicate project status and provide timely escalation of issues to senior management
  • Contribute to the development and implementation of new products and services
  • Provide accurate and thorough analysis of key process drivers and root causes of operational issues
  • Accountable for cross-functional initiatives to deliver value to internal and external stakeholders
  • Provide upward feedback and analysis, developing and executing on reporting functions
  • Maintain and develop working relationships with customers, partners, and vendors

Requirements

  • Advanced knowledge and understanding of business processes and procedures
  • Experienced level of the role with general business and operational knowledge or related skills required
  • Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity
  • Identifies and investigates non-standard operational / reporting / process issues
  • Provides recommendations or escalates issues to appropriate area
  • Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise

What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How to Apply

If you are a motivated and detail-oriented individual with a passion for operations and process improvement, we encourage you to apply for this exciting opportunity.