Key Account Manager
2 weeks ago
About this Opportunity
The Key Account Manager will be responsible for managing internal and external stakeholder relationships. This will involve regular interaction with local sales and operations teams, as well as cross-functional teams in Canada and the United States. The external focus will be on managing top-tier regional retail accounts and service agent/rep partners.
Key Responsibilities
- Direct sales responsibility for Carrier's Key Accounts
- Liaison with the National Account Manager to support Customer Buying Groups and actively participate in negotiations
- Assist with National Accounts; implementations of store resets, road shows, or other line review deliverables
- Act as the generate support for sales promotion, evaluate promotional opportunities, and make recommendations for high potential programs and Planogram (POG) changes within the retail other channel
- Gather data from the market and communicate recommended adjustments to Carrier's assortment
- Actively participate in strategic planning, process improvement, and problem resolution across cross-functional units
- Coordinate efforts and conduct quarterly business reviews with regional rep partners
- Maximize sales potential by coordinating efforts to educate store employees, maintain point-of-purchase displays, conduct seasonal events, and perform service activities
- Provide creative direction into Instore signage (POP) design for the development and production of innovative POP materials
- Collaborate monthly or as required with internal US account stakeholders
- Build strong relationships within our brand and marketing team structure
- Identify and captain Carrier's efforts within adjacent customer brand and product knowledge programs
- Research and provide opportunities to expand product-specific marketing and promotional programs for regional implementation
- Coordinate cross-functionally with the Carrier team to ensure successful and effective events, branding campaigns, product launches, and signage
- Maintain monthly comparative shops and reviews for pricing adjustments and content validation
- Monthly forecasting and annual operating plan collaboration
Requirements
- High School Diploma / GED
- 5+ years of Key Account experience in a retail environment
- Possess and maintain a valid and current Driver's License and be insurable by the company's insurance carrier
- 20% travel by air and car in the US and Canada with seasonal weekend work
- Occasionally required to lift items up to 50lbs
Preferred Qualifications
- Associate's or Bachelor's degree in business administration
- Communicate in English both verbally and through written material with upper management, customers, agencies, sales representatives, exhibit companies, trade show convention companies, and colleagues
- French verbally and written
- Advanced Microsoft Office Suite, Outlook, and Power Bi
- Analytical skills; work autonomously and in a pressured sales environment; maintain effectiveness during a time of change
- Team player; self-motivator with a positive attitude
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