Technical Support Team Lead

4 weeks ago


Calgary, Alberta, Canada MVM MEDIA GROUP Full time

MVM MEDIA GROUP is seeking a skilled Technical Support Supervisor to join our team. The ideal candidate will have a strong background in technical support and excellent communication skills.

Key Responsibilities
  • Provide technical support to employees and clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware
  • Collaborate with the IT team to design and implement technical solutions
  • Develop and maintain technical documentation and knowledge base
  • Participate in the development and implementation of technical training programs
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 1 year of experience in technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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