Indigenous Patient Navigator, CTT Expansion Specialist
1 week ago
About the Role
We are seeking an experienced Indigenous Patient Navigator to join our team at PHSA. As an Indigenous Patient Navigator, you will play a critical role in providing consultative and navigational services to patients referred to PHSA programs and services.
Key Responsibilities
- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and/or health literacy translation services and culturally-competent and safe practice access, system barriers, and navigation challenges.
- Support patients in communications with physicians, nurses, and other frontline care staff.
- Support access and coordination of services for patients within the designated region, coordinating client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
- Provide client support services within the hospital care system/community, initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
- Advocate for the needs of patients within the health care system, liaising with other community and regional health organizations, and promoting and working to strengthen collaboration with regional health authorities to improve patient care.
- Provide support and act as a resource for healthcare providers and other staff members regarding the provision of culturally safe care, coordinating client/family spiritual care requests and/or access to sacred spaces within the healthcare system to support Indigenous beliefs and practices.
- Support connection to community services such as Indigenous translators and arrange language and cultural translation services where necessary.
- Maintain and update appropriate documentation and records related to the needs of Indigenous patients in the health care system, developing and maintaining a regional inventory of care-related programs and services for clients.
- Support the development of regional strategies to improve care for Indigenous patients by engaging Indigenous communities, organizations, and other health system partners within the region, working in partnership with the Metis Nation of BC, BC Association of Aboriginal Centre, and the First Nation Health Authority as appropriate.
- Provide a link between Indigenous communities and PHSA healthcare providers and support Indigenous peoples' understanding of the provincial healthcare system, the First Nations Health Authority, and federal healthcare systems where applicable.
- Provide information to Indigenous clients, families, communities, and organizations within the designated region and provide outreach support to Indigenous communities and organizations to better understand health needs and improve access to PHSA services.
- Support PHSA in improving relationships with Indigenous communities and organizations within the region.
- Assist in addressing culturally unsafe care with clients and staff.
Requirements
- A level of education, training, and experience equivalent to a diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years' recent related experience working in Indigenous healthcare.
- Ability to travel. Valid Driver's License is required.
Preferred Qualifications
- Demonstrated knowledge and experience working with Indigenous (First Nations, Metis, and Inuit) communities and organizations.
- Extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs, and traditions.
- Experience or knowledge of the health care system and community-based resources within the region.
- Demonstrated knowledge, understanding, and application of cultural safety and competency within healthcare.
- Demonstrated understanding of Canadian colonization, Indigenous-specific racism, and its impact on the current health and wellness of Indigenous peoples.
- Strong verbal and written communication skills.
- Ability to work effectively within a multi-disciplinary team.
- Ability to use sound professional judgment, empathy, compassion, and integrity.
- Ability to prioritize workload, keep accurate records, and write reports as necessary.
- Ability to adapt as the Indigenous care program evolves.
- Ability to work independently and utilize strong time management skills to meet deadlines and accomplish objectives.
- Lived experience with Indigenous populations is an asset.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political, and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism, and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
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