Business Intelligence Analyst

3 days ago


Welland, Ontario, Canada CT Bank Full time

About the Role

The Operations Analyst will play a pivotal role in driving business outcomes by providing data-driven insights and strategic recommendations to the operational areas within CT Bank. This individual will be responsible for consolidating and analyzing data from multiple sources, identifying trends and areas for improvement, and developing actionable plans to enhance operational effectiveness.

Key Responsibilities

  • Support the contact centre management teams in achieving their budgetary and service level goals while maintaining a focus on delivering exceptional client experiences.
  • Lead the development and continuous improvement of modeling exercises using approved assumptions from the contact centres.
  • Track and analyze performance against approved budget targets from the business units.
  • Develop and refine forecast models for short-term and long-term staffing requirements to achieve contact centre service level goals.
  • Develop staffing schedules and capacity plans to ensure optimal resource allocation.
  • Identify and communicate volume drivers for contact centres to inform staffing forecasts and improve accuracy.
  • Collaborate with contact centres to develop and maintain processes that ensure successful execution of daily schedules and delivery of service level goals.
  • Provide recommendations and implement solutions to maximize the effectiveness of the department and contact centres.

Requirements

  • A post-secondary degree or diploma in Mathematics, Statistics, Economics, Business Analytics, or a related field.
  • Proficiency in computer and software skills, including MS Office, intermediate to advanced MS Excel skills, and SQL.
  • Excellent data manipulation skills, including data cleansing, statistical analytics, outlier identification, and data visualization.
  • Workforce Management platform experience is desired.
  • Excellent written and verbal communication skills, including the ability to present analytics to senior leaders.
  • Excellent analytical, organizational, problem resolution, and critical thinking skills.
  • Ability to work independently, meet deadlines, and prioritize time-sensitive tasks.
  • Ability to establish and sustain strong working relationships throughout the organization.

What We Offer

CT Bank values flexibility and has adopted a hybrid work model that allows employees to work from home and in the office. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.



  • Welland, Ontario, Canada Billyard Insurance Full time

    Billyard Insurance Group (BIG) stands as a prominent entity in the insurance sector, dedicated to attracting top-tier finance professionals and providing them with advanced technology, resources, and steadfast support to excel in today’s evolving insurance environment. Our commitment to excellence has garnered us esteemed recognition, including consistent...

  • Operations Analyst

    4 hours ago


    Welland, Ontario, Canada CT Bank Full time

    About the RoleThe Operations Analyst will play a key role in providing strategic insights to the operational areas within CT Bank. The successful incumbent will analyze data from multiple sources, identify trends, and provide recommendations to optimize operational effectiveness.Key ResponsibilitiesSupport the contact centre management teams in achieving...

  • Operations Analyst

    7 hours ago


    Welland, Ontario, Canada CT Bank Full time

    About the RoleThe Operations Analyst will play a key role in providing strategic insights to the operational areas within CT Bank. The successful incumbent will analyze data from multiple sources, identify trends, and provide recommendations to optimize operational effectiveness.Key ResponsibilitiesSupport the contact centre management teams in achieving...


  • Welland, Ontario, Canada 5036744 Ontario Limited Full time

    About the RoleWe are seeking a highly experienced and skilled Strategic Human Resources and Organizational Development Executive to join our team at 5036744 Ontario Limited. As a key member of our leadership team, you will play a critical role in shaping the future of our organization.Key ResponsibilitiesResource Allocation: Allocate human, financial, and...


  • Welland, Ontario, Canada 5036744 Ontario Limited Full time

    About the RoleWe are seeking a highly experienced and skilled Strategic Human Resources and Organizational Development Executive to join our team at 5036744 Ontario Limited. As a key member of our leadership team, you will play a critical role in shaping the future of our organization.Key ResponsibilitiesResource Allocation: Allocate human, financial, and...


  • Welland, Canada Niagara Health System Full time

    Niagara Health is entering a time of great opportunity and transformation. We are looking for exceptional individuals to be part of our extraordinary team and future that includes a focus on leveraging information and technology to transform how we plan and deliver patient care at Niagara Health and across the Niagara region. KEY RESPONSIBILITIES - Leverage...

  • Data Analyst

    3 months ago


    Welland, Canada CT Bank Full time

    **What you’ll do** The Data Analyst will play a critical role on the Customer Experience & Continuous Improvement team within the Customer Service & Operations Division at Canadian Tire Bank. Using data & analytical methods, this team delivers actionable insights that helps the organization design experiences that meet the needs of our customers. -...


  • Welland, Canada Niagara Health System Full time

    Niagara Health is entering a time of great opportunity and transformation. We are looking for exceptional individuals to be part of our extraordinary team and future that includes a focus on leveraging information and technology to transform how we plan and deliver patient care at Niagara Health and across the Niagara region. KEY RESPONSIBILITIES - Leverage...

  • Digital Sales Analyst

    4 months ago


    Welland, Canada INNIO Full time

    What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, **INNIO** offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people_. _Do you want to make a difference with your...

  • Operations Analyst

    3 days ago


    Welland, Canada CT Bank Full time

    What you’ll do The Operations Analyst will play a key role by providing budgeting, forecasting, and staffing analysis to the operational areas within Canadian Tire Financial Services. The successful incumbent will consolidate and analyze data from multiple sources across the division and provide recommendations to leverage operational effectiveness. ...

  • Operations Analyst

    2 days ago


    Welland, Canada CT Bank Full time

    **What you’ll do** The Operations Analyst will play a key role by providing budgeting, forecasting, and staffing analysis to the operational areas within Canadian Tire Financial Services. The successful incumbent will consolidate and analyze data from multiple sources across the division and provide recommendations to leverage operational effectiveness. -...


  • Welland, Canada INNIO Full time

    **What are we looking for?** The Warehouse Co-op student will assist with areas of continuous improvement by our warehouse operations. These will be conducted using Lean/Six Sigma Principles as well as developing a strong working knowledge of Oracle and Business Intelligence programs such as Tableau, Smartsheet, and MS Office. **Essential...


  • Welland, Canada Niagara Health System Full time

    - Additional daily tasks as assigned or activities, multi-site travel will be required. **RESPONSIBILITIES**: STRATEGY & PLANNING - Alert management to emerging trends in incidents. - Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. ACQUISITION & DEPLOYMENT - Deploy pre-packaged software using distribution tools and...

  • IT Support Analyst

    4 months ago


    Welland, Canada Bosch Group Full time

    **Company Description** Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. This is a one year contract with possibility for...

  • Account Manager

    3 months ago


    Welland, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Test Analyst

    3 months ago


    Welland, Canada CT Bank Full time

    **What you’ll do** - Identify the test effort for a given release and plan the required effort - Understand user story content, test estimation, determine test approach and create tasks. - Bring business experience to the test area and translate technical issues into an impact assessment to the user community. Provide recommendations as to the severity and...

  • Chief Delivery Officer

    3 months ago


    Welland, Canada PenFinancial Credit Union Full time

    **Company Description** Be a part of something different** We may offer the same products and services as a big bank, but we couldn’t be more different. We’re rooted in purpose and we’re on a mission to _improve lives_ and _strengthen communities_. We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a...

  • Inside Phone Sales

    4 months ago


    Welland, Canada Empowerment Technologies Inc. Full time

    **Who We Are**: For 20 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground-breaking consumer electronics that bring peace of mind to millions of people all over the world. Selling directly through our brand websites, Amazon, and our retail partners such as Walmart, Costco, and Home Depot, we are growing...

  • Automation Technician

    4 months ago


    Welland, Canada Valbruna ASW Inc. Full time

    Valbruna ASW Inc., the premier specialty steel-making facility located in Welland, ON, has an immediate requirement for the following position: **Automation Technician** Valbruna ASW Inc. operates a dynamic and versatile facility and has a long and storied history in the steel-making business, with roots in Welland dating back to 1918. Our acquisition by...


  • Welland, Canada Rexroth Full time

    Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place...


  • Welland, Canada Rexroth Full time

    Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place...


  • Welland, Canada Robert Bosch Group Full time

    Company DescriptionOur drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place...


  • Welland, Canada Robert Bosch Group Full time

    Company DescriptionOur drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place...