Ticket Sales Director
4 hours ago
Job Summary:
The Director, Ticket Sales & Service is a key member of the Abbotsford Arena-AHL ArenaOpsFT team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales. This role requires a strong leader who can coach, lead, and mentor staff to achieve departmental goals and individual development plans.
Key Responsibilities:
- Develop and execute product sales plans, including full-season, partial-season, group tickets, and single-game ticket sales.
- Collaborate with stakeholders to develop and implement technology tools, such as CRM systems.
- Work closely with Abbotsford executives to align initiatives with strategic objectives.
- Support overall department member and service renewal strategies.
- Serve as a committed and responsible member of the ticketing team, contributing to strategic planning.
Membership Services:
- Coach, lead, and mentor the membership team to achieve departmental goals and individual development plans.
- Manage select membership accounts, as required.
- Work closely with the Team Lead of the membership team on overall delivery of the membership program.
- Execute new member onboarding plans in conjunction with the Membership Sales team.
- Work with the Business Intelligence team to build CRM tracking, data collection, and analytics for member retention, communications, and program development.
- Act as primary problem solver for miscellaneous member concerns.
- Act as liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements.
Requirements:
The ideal candidate will have a strong background in ticket sales, membership services, and leadership. They will be able to develop and execute strategic plans, collaborate with stakeholders, and lead a team to achieve departmental goals.
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