Employment Relations Manager Bilingual

1 month ago

Toronto, Ontario, Canada Fidelity Investments Full time

Description

You will be working on a flexible hybrid arrangement as part of Fidelity's dynamic working model.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

What You Will Do

The Employment Relations Manager Bilingual is responsible for providing first-level Human Resources support, education, and consultation to employees and managers regarding employee relations issues, HR Policy interpretation, and Leave of Absence (LOA) management.

How You'll Make an Impact

  • Respond to questions regarding employment, compensation, time away from work policies, employee issue resolution, and performance management.
  • Educate managers and employees on various HR tools and resources.
  • Prepare and deliver training on various HR programs - partnering with appropriate parties where necessary.
  • Diagnose and resolve policy interpretation issues. Recommend changes or revisions to existing policies, as needed.
  • Investigate complaints and develop an action plan to manage the investigation after reviewing the facts of the case. Work with the HR Business Partners, interviewing employees, identifying root causes, and making recommendations.
  • Coach managers and employees with difficult decisions and discussions, such as termination, employee issues, LOA, and performance management. Assist managers with writing corrective action documentation.
  • Assess the nature of incoming issues and respond or determine the escalation route based on the level of complexity, urgency, and/or severity.
  • Ensure legislative compliance requirements and deadlines are met (i.e., accessibility).

What We're Looking For

  • A minimum of 5 years' experience as an HR generalist with a comprehensive understanding of applicable legislation.
  • A bachelor's degree, preferably in Human Resources.
  • CHRL designation is required.

What You Will Bring

  • Strong French and English verbal and written communication skills.
  • The ability to listen, utilize tact/diplomacy as required, depending on complexity and issues at hand.
  • Problem-solving - address root causes instead of symptoms, ability to manage and rank priorities for HR Solutions.

Some of the ways we'll help you feel valued and supported as part of our team:

  • Flexible working arrangements - 100% remote, hybrid, and in-office options.
  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
  • Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy.
  • Parental leave top-up to 100% of your salary for a period of 25 weeks.
  • Up to $650 for home office equipment.
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
  • Diversity and inclusion programs, including an active network of Employee Resource Groups.
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada's Top 100 employers for the last five years.

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