Customer Experience Manager
7 days ago
Peoples Jewellers is a dynamic and innovative retailer seeking a skilled Customer Experience Manager to drive sales and profit growth in our Thunder Bay, ON location.
About Peoples JewellersWe are a leading jeweller committed to delivering exceptional customer experiences and driving business results. Our team members are passionate about helping customers find the perfect piece of fine jewellery, while also fostering a culture of innovation, collaboration, and growth.
About the RoleThis full-time position offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. As a Customer Experience Manager, you will be responsible for leading a high-performing sales team to achieve sales and profit targets. You will develop skills and product knowledge through training and evaluation, ensuring that team members provide superior customer service and promote relevant products. Additionally, you will follow and enforce company policies and procedures, as well as perform other operational and strategic duties.
Requirements- A minimum of one year of retail experience, preferably in a jeweller or specialty retailer environment
- Knowledge of operating POS terminals and scanners, using basic computer software and hardware
- Availability to work days, nights, and weekends
- Medical, dental, vision, and prescription insurance (full-time team members)
- Registered retirement savings plan (RRSP)
- Paid vacation and paid holidays (full-time team members)
- Training opportunities, including Associate Training System, Management Training System, District Manager in Training, Career Development, and more
Thunder Bay, ON P7B 6B9. Ability to commute or relocate before starting work required.
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