Server Supervisor

4 weeks ago


Surrey, British Columbia, Canada Otter Farm & Home Co-operative Full time
Job Title: Server Supervisor

At Otter Co-op, we are seeking a highly motivated and experienced Server Supervisor to join our team at the Highwayman Pub in South Surrey, BC. As a Server Supervisor, you will play a key role in ensuring the highest level of customer satisfaction and service excellence in our pub.

Key Responsibilities:
  • Lead the team and provide guidance and support to servers and bartenders.
  • Assist with cash handling, inventory management, and dishwashing as needed.
  • Provide exceptional customer service and resolve guest issues in a professional and courteous manner.
  • Ensure all discounts and promotions are authorized and approved.
  • Communicate effectively with managers and team members to ensure seamless service delivery.
  • Maintain a clean and tidy pub environment, adhering to health and safety standards.
  • Contribute to the development and implementation of service standards and procedures.
  • Perform other duties as assigned by management.
Requirements:
  • Previous shift leader experience is an asset.
  • Valid serving it right certificate.
  • Excellent verbal and written communication skills.
  • Strong work ethic and ability to work in a fast-paced environment.
  • Conflict resolution skills and ability to work effectively in a team.
  • Ability to stand for long periods and lift up to 50 pounds on occasion.
  • Commitment to a safe working environment.
  • Able to work varying shifts, including afternoons, evenings, and weekends.
What We Offer:
  • Competitive wages and wage increases based on hours worked and performance.
  • Annual bonus program for eligible team members.
  • Comprehensive benefits package and employer-matched pension plan for eligible positions.
  • Team discount on purchases and Co-op membership with annual dividend payment.
  • Education assistance program and opportunities for learning and development.

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.



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