Sales Operations Manager

3 weeks ago

Toronto, Ontario, Canada League Full time

Sales Operations Manager Description

As the Sales Operations Manager at League, you will oversee the delivery of efficient sales processes, systems, and technology to support the marketing, business development, and sales teams in achieving their objectives. You will leverage your superior Salesforce knowledge and experience to develop relevant dashboards and reports that provide strategic and analytical insights to facilitate the leadership's periodic review and discussions.

Key Responsibilities

  • Work directly with key sales leaders to ensure Salesforce data hygiene, ensuring accuracy and completeness so that the data effectively drives analytics and insights.
  • Use Salesforce to lead, manage, and report sales operational metrics that support business operations and decisions.
  • Analyze previous sales reports and build key insights to enhance all end-to-end funnel activity on both Marketing, Business Development, and Sales teams using Salesforce, Salesloft, Clari, and other tools.
  • Support on critical strategic and operational projects designed to increase lead generation, sales productivity, and operational efficiency.
  • Oversee the process for identifying, collating, and prioritizing update requirements for Salesforce, working closely with the internal Salesforce developer team to project manage and deliver on those requirements.
  • Proactively identify opportunities for optimization and improvement of sales processes.
  • Effectively measure and assess sales performance, providing insights on what is driving high-performance.
  • Monitor the accuracy and efficient distribution of reports, dashboards, and other intelligence essential to the sales, marketing, and business development organizations, including executive leadership and board-level reporting-working closely with the Finance team.
  • Prepare monthly and quarterly pipeline reporting for the finance team as well as other off-cycle requests to facilitate discussion and decision-making.
  • Actively participate in the sales forecasting process by generating relevant reports and highlighting relevant trends and insights.
  • Develop training materials and deliver training programs related to sales processes and technology to drive adoption and full ROI on technology tools.
  • Manage and continue to optimize the technology tools and software by continuously reviewing the changing needs of the business and aligning the technology accordingly.

Requirements

  • 5-7 years experience in a revenue/sales operations team in a technology/software organization.
  • Experience in helping to define sales territories and strategic account planning activities.
  • Deep knowledge of sales processes, including the ability to define, refine, and implement sales processes and policies.
  • High proficiency in Salesforce-Certified Administrator or higher.
  • Demonstrated ability to conduct analysis of complex data and translate the results into relevant insights and actionable recommendations.
  • Able to design, implement, and manage sales and demand forecasting, planning, and budgeting processes.
  • Demonstrated experience using Clari and Outreach or similar tools.
  • Demonstrated experience with sales enablement tools and technologies.
  • Strong interpersonal and team-building skills; ability to work with a diverse team and influence and drive change cross-functionally.
  • Strong technical, research, problem-solving, and collaboration skills.
  • Ability to develop presentation slides and present to executive management.
  • Proficiency in other sales technologies such as Seismic, LinkedIn Sales Navigator, Clari Copilot will be an added advantage.
  • Project management and change management experience will be an added advantage.

Security-related Responsibilities:

  • Compliance with Information Security Policies.
  • Responsibility and accountability for executing League's policies and procedures.
  • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations.

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