Customer Service Representative

1 month ago


Calgary, Alberta, Canada beBee Professionals Full time

We are seeking a highly skilled Customer Service Representative to provide technical assistance to our customers and internal teams. The ideal candidate will have a strong background in customer service and technical support, with excellent communication and problem-solving skills.



Key Responsibilities:


  • Provide technical assistance to customers and internal teams
  • Troubleshoot and resolve customer inquiries in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of customer service principles and practices


Requirements:


  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 2 years of experience in a customer service or technical support role
  • Excellent communication and problem-solving skills
  • Knowledge of customer service principles and practices
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite
  • Knowledge of customer relationship management (CRM) software


Benefits:


  • Competitive salary
  • Comprehensive benefits package
  • Flexible work schedule
  • Professional development opportunities
  • A positive and collaborative work environment


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