Product Support Specialist

2 weeks ago


Calgary, Alberta, Canada Terex Full time

Are you a technical expert looking for a challenging role in the construction equipment industry?

Company Overview

As a leading manufacturer of aerial work platforms, Terex is committed to providing exceptional customer support and service. Our team of experts works tirelessly to ensure that our customers receive the best possible experience.

In this role, you will be part of a dynamic team that provides technical operating and service advice to customers using Genie brand diesel, gas, electric, hand-operated, and material lifting equipment manufactured by the company.

Job Description

This position provides proficient-level customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. The scope of responsibilities includes:

  • Identifying and resolving customer concerns with Genie AWP products
  • Assisting customers with their service training needs and information
  • Assisting engineering as requested with the improvement and development of Genie AWP products
  • Assisting all customers with the safe and proper operation of AWP products

The selected candidate must reside in Calgary or Edmonton, Canada, and be willing to travel up to 70% of the time in the AB, SK, & MB territories.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • At least 3 years of related experience in field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar
  • Strong interpersonal and communication skills
  • A valid driving license with a clean driving record
  • Knowledge of construction equipment

PREFERRED QUALIFICATIONS:

  • Excellent problem-solving skills
  • Great attitude and high energy
  • Excellent learning and training skills
  • Ability to work independently or in a team environment
Salary and Benefits

The estimated salary for this position is $83,100 CAD annually, with a performance bonus opportunity. The salary range may vary based on location.



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